Same issue here, but mine was stuck in the closed position. Had to remove the outer wooden trim to get access to the actuator. There was lots of pressure on the front bolt (stb), and I had to grab the bolt with a vice grips to wiggle it out, but once removed the TV came down (the actuator had to be guided above the headliner). The rear bolt (closest to the back of the galley) was much easier to remove, but watch the 2 spacers. Once removed I took it apart (of course I ignored the "NO SERVICEABLE PARTS" warning) and concluded the my motor is fried. Now I am looking for a replacement motor or a shop that can fix it. Does anyone know a source for this motor? The pic shows all the part numbers and various internal parts.