Octopus IV
New Member
Is it me, or is my dealer out of line ? Let me first thank all who counseled me on the 38DA cockpit A/C thread... Hence I bit :smt101 the $$$bullet and had the A/C unit installed... My dealer did an incredible :thumbsup: SR spec install on my '06 Dancer...
Last month I went to see the completed job, boat still in indoor storage for winter... I found a good layer of dust, soot, fiberglass dust all over the cockpit as expected, from such a big intall... As I enter the cabin below, I see that the cabin door is open, I see everything from cockpit had been moved down( carpets, loose items), to keep from getting dirty... I then realized a good layer of dust, soot and fiberglass dust all over the countertops below, walls, ceiling, etc. My bird feathered aft cockpit curtain was on top of bare stateroom mattress :smt013 ! The techs left my cabin door open during this weeklong A/C install!!!!!
My boat is prof. cleaned weekly, the boat is cleaner than any new showroom boat... The boat was bought new less than a year ago...My dealer is very aware of how it is kept... This is my 3rd SeaRay in less than 18mos(same dealer). I have spent over $20k in upgrades(davits, satellite,cockpit A/C )
I notified dealer of the mess, I was told the boat would be detailed, cockpit and salon before spring launch... I was there this past Sunday, nothing had been done. I let them know that I would launch this week Tuesday(today), they had a day to clean the mess up, they assured me not to worry...
I show up today, launch day :smt038 . Service tells me boat is getting cleaned "right now", there are 6 boats ahead of me for the travel lift... 2 hrs wait till splash... COOL
I walk over to the storage building to check last details on my Babe... I climb up... Dust EVERYWHERE, NOTHING had been detailed... They put my clean cockpit rugs on top of the fiberglass dusty floor :smt013 !!!
Cutting this short, I refused delivery, postponed till late tomorrow (of course high winds tomorrow :smt009 ) Wasted my whole day... Supposedly it will be detailed...
If I hadn't checked, they would have splashed my 38 in said conditions and not let me know...
My dealer is a SR "master" rated dealer, biggest in the midwest (hint).... I thought I was a valued customer both retail and service, business must be go :smt017 od.... Adding salt to my wound, I requested my 6mos old bottom paint to be touched up with hydrocoating, it hadn't been touched up 2 hrs before splash :huh: !!!
I guess I'm no longer valued, since I didn't upgrade this season :smt089
Last month I went to see the completed job, boat still in indoor storage for winter... I found a good layer of dust, soot, fiberglass dust all over the cockpit as expected, from such a big intall... As I enter the cabin below, I see that the cabin door is open, I see everything from cockpit had been moved down( carpets, loose items), to keep from getting dirty... I then realized a good layer of dust, soot and fiberglass dust all over the countertops below, walls, ceiling, etc. My bird feathered aft cockpit curtain was on top of bare stateroom mattress :smt013 ! The techs left my cabin door open during this weeklong A/C install!!!!!
My boat is prof. cleaned weekly, the boat is cleaner than any new showroom boat... The boat was bought new less than a year ago...My dealer is very aware of how it is kept... This is my 3rd SeaRay in less than 18mos(same dealer). I have spent over $20k in upgrades(davits, satellite,cockpit A/C )
I notified dealer of the mess, I was told the boat would be detailed, cockpit and salon before spring launch... I was there this past Sunday, nothing had been done. I let them know that I would launch this week Tuesday(today), they had a day to clean the mess up, they assured me not to worry...
I show up today, launch day :smt038 . Service tells me boat is getting cleaned "right now", there are 6 boats ahead of me for the travel lift... 2 hrs wait till splash... COOL
I walk over to the storage building to check last details on my Babe... I climb up... Dust EVERYWHERE, NOTHING had been detailed... They put my clean cockpit rugs on top of the fiberglass dusty floor :smt013 !!!
Cutting this short, I refused delivery, postponed till late tomorrow (of course high winds tomorrow :smt009 ) Wasted my whole day... Supposedly it will be detailed...
If I hadn't checked, they would have splashed my 38 in said conditions and not let me know...
My dealer is a SR "master" rated dealer, biggest in the midwest (hint).... I thought I was a valued customer both retail and service, business must be go :smt017 od.... Adding salt to my wound, I requested my 6mos old bottom paint to be touched up with hydrocoating, it hadn't been touched up 2 hrs before splash :huh: !!!
I guess I'm no longer valued, since I didn't upgrade this season :smt089