diverdn
New Member
- Oct 6, 2010
- 25
- Boat Info
- 280 Sundancer 2005
- Engines
- twin 6.2 Mercruiser w/Bravo III Drives
I recently contacted boardingramp.com regarding a ramp I purchased shortly before hurricane Sandy dismantled our lives. I sent them this letter:
Jeff,
I purchased a boarding ramp from you in the spring of 2012. I'm sorry to say that my ramp was lost to hurricane Sandy, and I am in need of two things. First, I'm going to attempt to claim the loss to my insurance company (they've denied all my claims so far) so I'll need a copy of my original bill. Second, I will need a replacement ramp exactly like the first one. Please send me a copy of my original invoice ASAP so I may include it in my claim.
Thank You
Tom
They answered me immediately stating that they would gladly supply me with a copy of my original invoice, but could not supply me with another ramp because the price had gone up by an additional $300.00. To this, I wrote:
Jeff,
Thank you for supplying me with a copy of the invoice from my original purchase back in July. I enjoyed the ramp for the few months that I had it, but unfortunately, it's days were numbered.
Since the storm was so devastating to our area, the outpouring of help has been amazing. Individuals and businesses have truly opened their hearts to lend a hand to their fellow man when it was most needed. Donations of much needed supplies have been made by many large (and small) companies, all with the knowledge that it is the right thing to do.
Then comes your company.
I'm not saying you owe me a ramp, or even a discount on one since I only got 3 months use of the last one, but I couldn't believe that you had the nerve to raise the price! Talk about kicking someone when they're down. You manufacture a product that I purchased at full retail from you, is it asking too much to receive a little kindness on my second purchase of the same item? Are you that profit driven or just heartless?
I'm hoping that the distance your company is from the actual devastation that occurred here has perhaps clouded your perception.
Regards,
Tom
Its been 2 months and I've gotten no reply.
Jeff,
I purchased a boarding ramp from you in the spring of 2012. I'm sorry to say that my ramp was lost to hurricane Sandy, and I am in need of two things. First, I'm going to attempt to claim the loss to my insurance company (they've denied all my claims so far) so I'll need a copy of my original bill. Second, I will need a replacement ramp exactly like the first one. Please send me a copy of my original invoice ASAP so I may include it in my claim.
Thank You
Tom
They answered me immediately stating that they would gladly supply me with a copy of my original invoice, but could not supply me with another ramp because the price had gone up by an additional $300.00. To this, I wrote:
Jeff,
Thank you for supplying me with a copy of the invoice from my original purchase back in July. I enjoyed the ramp for the few months that I had it, but unfortunately, it's days were numbered.
Since the storm was so devastating to our area, the outpouring of help has been amazing. Individuals and businesses have truly opened their hearts to lend a hand to their fellow man when it was most needed. Donations of much needed supplies have been made by many large (and small) companies, all with the knowledge that it is the right thing to do.
Then comes your company.
I'm not saying you owe me a ramp, or even a discount on one since I only got 3 months use of the last one, but I couldn't believe that you had the nerve to raise the price! Talk about kicking someone when they're down. You manufacture a product that I purchased at full retail from you, is it asking too much to receive a little kindness on my second purchase of the same item? Are you that profit driven or just heartless?
I'm hoping that the distance your company is from the actual devastation that occurred here has perhaps clouded your perception.
Regards,
Tom
Its been 2 months and I've gotten no reply.