I mentioned my problem in another thread but thought I would start another. I bought the 310 aero in 2020 as a 2019 for $1,700 from an online company in California. Had it delivered to the house in Indy.
I used it for our two week vacation in 20 then put it in storage. Then used it again in 2021 then again this summer for two weeks…. But this year left it on the swim platform after we got back from vacation for a week in the sun uncovered.
Got back to the boat and noticed the tubes separating from the transom.
Zodiac has a 5 year warranty…. So tried to do a warranty claim on line….. that was near impossible…. Not near….. impossible. So called California and they gave me a dealer in Michigan that I could not find online. They were very helpful and contacted zodiac on my behalf. Zodiac agreed to replace the dinghy but are back ordered until November. I asked if I could upgrade to an aluminum hull and pay the difference…. Haven’t heard back yet on that….. but was impressed they offered to replace it rather then reglue it…. Which the dealer said they could do
couple of take aways….. zodiac wants you to register the dinghy when you buy it…. I didn’t ..in their warranty agreement they say they can deduct a percentage of your warranty if you don’t. Turned out not the case with me so a break there.
Second was buy a zodiac from a registered dealer if not they won’t honor the warranty…. I was good with the cali dealer…. But that was luck…. I was all about price
I used it for our two week vacation in 20 then put it in storage. Then used it again in 2021 then again this summer for two weeks…. But this year left it on the swim platform after we got back from vacation for a week in the sun uncovered.
Got back to the boat and noticed the tubes separating from the transom.
Zodiac has a 5 year warranty…. So tried to do a warranty claim on line….. that was near impossible…. Not near….. impossible. So called California and they gave me a dealer in Michigan that I could not find online. They were very helpful and contacted zodiac on my behalf. Zodiac agreed to replace the dinghy but are back ordered until November. I asked if I could upgrade to an aluminum hull and pay the difference…. Haven’t heard back yet on that….. but was impressed they offered to replace it rather then reglue it…. Which the dealer said they could do
couple of take aways….. zodiac wants you to register the dinghy when you buy it…. I didn’t ..in their warranty agreement they say they can deduct a percentage of your warranty if you don’t. Turned out not the case with me so a break there.
Second was buy a zodiac from a registered dealer if not they won’t honor the warranty…. I was good with the cali dealer…. But that was luck…. I was all about price
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