Wrote the President of Sea Ray today

Discussion in 'Sport Boats' started by gcunning1968, Aug 1, 2011.

  1. JimG

    JimG Well-Known Member SILVER Sponsor

    Nov 4, 2008
    Southern WV
    2007 310 DA
    Kohler 5ECD
    Twin 350 Mags
    Raw Water Cooled
    V-Drives
    Sea Ray will put it back on the dealer, but it doesn't hurt to have them apply pressure.
    Below is a copy of my email to Sea Ray and their response:

    Sea Ray is in receipt of your letter. Rick Stone has asked me to address your concerns. I contacted Mr. X at X Marine to discuss your situation. Sea Ray will provide support to the dealer tech to resolve your remaining issues. I apologize for your inconveniences. We are confident that your problems will be resolved and appreciate the input and feedback, especially when it relates to quality concerns.

    Your boating experience is important to us. The entire team at Sea Ray Boats works hard not only to earn, but to keep your business.

    Most sincerely,

    Bob Reich
    Vice President,
    Customer Service
    Replying on behalf of Rick Stone
    President, Sea Ray Boats

    "JimG" <jimg@mail.com>
    08/05/2009 07:15 PM


    To
    president@searay.com

    Subject
    310 Sundancer

    Dear Mr. Stone,

    I just filled out a survey about the service I am receiving from my dealer, X Marine. My problem is not so much with the service, but with the boat and its problems. Tomorrow X Marine is coming to the lake where my boat is slipped and is removing the starboard side windshield to fix a leak at the dash. I have not been able to leave the carpet in the cockpit since delivery because of this leak. Other problems include; snaps coming out of the floor/boat, generator oil pressure sensor, hot water tank, fresh water pump, waste tank level sensors, shower sump, leak into the galley cabinet, and anchor recovery with the windless. In addition, this past weekend I found water dripping out of one of the arch lights. This is my second Sea Ray. The first was a new 1999 270 SE which I did not have any problems. I use my boat every weekend (about 100 hours a year in our short 5 month season) so it's very frustrating and embarrassing having these problems with a boat of this caliber.

    Just thought you should know...

    SERT#####07

    JimG

    <Some information replaced (X and #) to protect the innocent>
     
  2. gcunning1968

    gcunning1968 New Member

    25
    Apr 30, 2011
    Pensacola, Fl
    2007 230 Select 350 mag bravo 3 wakeboard tower polk sound system
    350 mag wBravo III drive
    Here is the response from Sea Ray concerning my buddies boat. I also received a phone call from Rob thanking me for my time and efforts in helping a friend. That being said the boat is not yet fixed but we will see if Sea Ray helps to push that through. Score one for the good guys and special thanks to Rob Nye for taking the time to help.


    Subject: Ricky's Boat
    To: greg_
    Date: Monday, August 8, 2011, 2:19 PM
    Hello Greg,

    Thank you for your letter and your time earlier today. It is always a pleasure to hear from a satisfied Sea Ray owner. I wanted to let you know that I spoke with MarineMax and they are going to contact Ricky directly and make arrangements to meet with him and sea trail the boat. This will allow them to pinpoint exactly when or what is causing the alarm to go off.

    Thanks,
    Rob Nye
    Director of Product Support
    Sea Ray Boats
     
  3. MonacoMike

    MonacoMike Well-Known Member SILVER Sponsor

    Sep 15, 2009
    Indiana lakes and Lake Michigan
    97 270DA 5k Kohler A/C,
    85 Monaco 197
    7.4 300hp BII,
    260hp Alpha 1
    We all hope for your friend they get it fixed for him soon. Glad you got a response. MM
     
  4. rwvw415

    rwvw415 Member

    180
    Jul 16, 2007
    Tennessee
    2007 48 Sundancer
    QSC 8.3 V Drives
    I have a problem with my investments, they keep going down. Would you call Merrill Lynch for me? LOL
     

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