Wrote the President of Sea Ray today

Discussion in 'Sport Boats' started by gcunning1968, Aug 1, 2011.

  1. gcunning1968

    gcunning1968 New Member

    25
    Apr 30, 2011
    Pensacola, Fl
    2007 230 Select 350 mag bravo 3 wakeboard tower polk sound system
    350 mag wBravo III drive
    I sent the President of Sea Ray a letter today concerning the following issues. A friend of mine has a 2007 230 select that he has had a multitude of issues with the worst of which is a overheating issue that will cause the boat to shut down. The boat still has part of the extended warranty left and the local Marine Max can't seam to figure the issues out. Last Saturday we headed to the Aquapalooza event and he overheated, at idle he is only running 1.5 to 3 lbs of water pressure. Marine Max says this is normal yet my boat runs around 15lbs at idle and our set-ups are exactly the same. He has had all the gauges quit on him as well as trim issues. I hope Sea Ray will at least acknowledge the letter. This boat has less than 100 hours on it and has been maintained by the local Marine Max
     
    Last edited: Aug 1, 2011
  2. Gofirstclass

    Gofirstclass Well-Known Member GOLD Sponsor

    Apr 20, 2010
    Tri Cities, WA
    1995 550 Sedan Bridge,
    2010 Boston Whaler 130 Super Sport,
    1981 Boston Whaler 130 Sport,
    CAT 3406C's, 580hp.
    Does your friend have two broken hands or not know how to write? Just curious about why you wrote the letter instead of your friend? And why would you expect the president of Sea Ray to contact you instead of the registered owner of the boat?
     
  3. Larry

    Larry Active Member

    Oct 19, 2006
    Oakland, NJ
    2004 42 Sundancer
    Hydraulic platform
    Cockpit air
    KVH M3
    450hp Cummins
    Not sure what kind of resolution you are expecting writing a letter on behalf of your friend???
     
  4. tdschafer

    tdschafer Well-Known Member SILVER Sponsor

    Aug 24, 2009
    Long island , NY
    1997 330 sundancer
    twin 454's, Carb, V-Drives
    As a fellow sea ray owner with the same set-up, maybe he is just trying to give a outside opinion on the issue?
     
  5. jason78

    jason78 Active Member TECHNICAL Contributor

    Sep 3, 2008
    Fort Mill, SC / Lake Wylie
    1997 20 Outrage
    200 Merc Offshore
    A letter to Mercury Marine may yield better results as it sounds like his problems are with the engine. I may be wrong but I would think that Merc handles Merc warranty issues, not Sea Ray. Just a thought.

    Sent from my BlackBerry 9650 using Tapatalk
     
  6. MonacoMike

    MonacoMike Well-Known Member PLATINUM Sponsor

    Sep 15, 2009
    Indiana lakes and Lake Michigan
    2000 Cruisers 3870
    97 270 Sundancer
    85 Sea Ray Monaco 197
    8.2 Mercs,
    7.4 BII
    260hp Alpha 1
    I see your point, but, I'm with the others. It would be HIGHLY unusual for a company to respond to a complaint letter from a "friend/fellow customer". MM
     
  7. skibum

    skibum Well-Known Member

    Jul 30, 2007
    Perry Hall, MD
    2005 Sundancer 260
    496 Magnum HO
    At least the real owner of the boat still has plausable deniability... I didn't know...
     
  8. Dave S

    Dave S Well-Known Member TECHNICAL Contributor

    Oct 3, 2006
    Upstate South Carolina
    Boatless
    Boatless
    On the overheating issue, the problem is with the motor not the boat so the dealer has to co-ordinate the issues with Mercury not Sea Ray.

    Next, the PSI readings you mention 1.5 - 3) are typically correct for low RPM readings. That is what I see on my 350MAG engine in my boat. What you did not mention is what these readings are at higher RPMS. Mine typically runs around 10 PSI. What are the readings on your friend's boat at higher RPM?

    Dave
     
  9. tbirdvet

    tbirdvet Active Member

    Sep 24, 2009
    Michigan
    Previous boat: 2008 330 Sundancer
    Vetus Bow Thruster
    Kohler Gen.
    Twin 496 MAG, 375HP Bravo III,
    I run 1.2-2 psi at idle and 12 at speed
     
  10. surfinjoe

    surfinjoe New Member

    946
    Feb 23, 2007
    Michigan
    220 Sundeck 2007
    350 MAG w/Bravo III
    I run at 1.5-2 PSI at idle and about 7 PSI at speed. This is normal per my local Searay Dealer. No overheating issues here.
     
  11. gcunning1968

    gcunning1968 New Member

    25
    Apr 30, 2011
    Pensacola, Fl
    2007 230 Select 350 mag bravo 3 wakeboard tower polk sound system
    350 mag wBravo III drive
    Guys, I am just trying to help a friend that is very frustrated with a situation in which he cannot get any resolution to. I appreciate all your support!
     
  12. Moose

    Moose New Member

    363
    Oct 23, 2006
    Lake Lanier, GA
    2004 260 SunDancer, GenSet, Lowrance GPS/Fish Combo
    350 Magnum w/B3
    I agree with many of the posts above. Why are you sending a letter instead of the owner? Or are you really the owner, just trying to be a friend. Doesn't make sense.
     
  13. Bridog

    Bridog Well-Known Member GOLD Sponsor

    Oct 4, 2006
    Gulf Shores AL / Brick NJ
    2016 19SPX OB
    Mercury 150 4S OB
    Same numbers here!
     
  14. gcunning1968

    gcunning1968 New Member

    25
    Apr 30, 2011
    Pensacola, Fl
    2007 230 Select 350 mag bravo 3 wakeboard tower polk sound system
    350 mag wBravo III drive
    Guys, I assure you I am not the owner as if I had been through what my buddy had been through I would have driven the boat through the wall at the dealership and parked her in the middle of the showroom. My buddy does not know that I have written on his behalf, right or wrong I did what I did for his benefit, if I do not get an answer I am out $4.95 for a priority mail envelope. I am not looking for a pat on the back nor do I understand everyone's shock that I wrote this letter, my friend is not a very outspoken person and I personally felt as if he has been given a bum deal so I stepped out on faith that the President of one of the largest sport boat manufacturers in the world would care about his customers.
     
  15. Bridog

    Bridog Well-Known Member GOLD Sponsor

    Oct 4, 2006
    Gulf Shores AL / Brick NJ
    2016 19SPX OB
    Mercury 150 4S OB
    If you have success, can you write one for me? :)
     
  16. keokie

    keokie Well-Known Member

    Dec 27, 2006
    Arizona
    2002 310 Sundancer, Westerbeke 4.5 Genset
    496's, Bravo III's, 2.2:1 Gears
    I don't see the big deal here, either. There is nothing wrong with any member of the public sending a letter to a company expressing their opinion of how a company acts and how it treats its customers.

    His letter points out an interesting fact... that is a situation like this can have impact and create perceptions beyond the owner of the specific product. Members of the public who are exposed to products that are perceived not to work correctly, or are perceived as not properly supported by the manufacturer may be less likely to purchase from that manufacturer. Sea Ray may see a need to have greater involvement here... or they may believe they have appropriately handled the issue. Either way, it is of benefit to Sea Ray to hear from the public whenever they have concerns with the company.
     
  17. OldSkool

    OldSkool Active Member

    May 8, 2010
    Boating on Raystown Lake, Pa
    restored 1976 SRV200
    188 Mercruiser I/O
    Sending the letter for your friend is quite commendable. It certainly can not hurt. The reality is that it most likely will not get any traction unless you have given ample reason for you writing SR on the owners behalf. If the owner is not concerned enough to contact SR then may be no issue as far as SR goes.
    Time will tell as SR either does or doesn’t reply back. Please keep us posted and your friend is luck to be able to call you friend.
     
  18. CV-23

    CV-23 New Member

    Jun 25, 2010
    Williamsport, PA
    1990 270 Sundancer, 2003 Ford Excursion 4x4 Limited
    454 merCruiser w/Bravo 1
    I hope you included the Dealer's name that is not fixing your friends problem. Good Dealers are the backbone to any manufacturer of any product. Bad service work means less sales for the Dealer and Manufacturer, Mike.
     
  19. Searay Jim

    Searay Jim New Member

    271
    Oct 3, 2006
    DFW
    240 Sundeck
    540cid w/BIII
    I have to agree, while it's noble, it's not effective to step in and try to handle your friend issue for him, especially without him knowing or asking you to.

    And as has been said, it's a Mercruiser problem that MM or your friend should be addressing with Mercruiser if MM can't figure it out. It's an obvious critical problem that Searay can't do anything about.

    BTW, from my personal experience, Mercruiser is very receptive and responsive. However, if the dealer hasn't been been given the opportunity, or been pushed to escalate the issue by getting Mercruiser involved, the dealer isn't likely to be very happy with your friend for going around or over their head.

    In my case the dealer (MM also) caused the problem that cost me a coupler letting go as we left the ramp at lake we'd just driven 3 hours to. I knew they weren't ever going to see my boat again so once the motor was pulled and we saw what the cause was, I contact Merc., they contacted MM and in the end, Merc wrote me checks for that problem as well as another minor issue we discovered once the motor was out, but they ran it through MM. MM wasn't happy but they were humbled and knew they screwed up. Merc. was great! From 1st email to call from them was < 2hours and 3 more days and they were waiting on me for a parts list so they could cut a check. And mine was out of warranty.

    The moral of the story, your friend could better benefit in you helping him work it out with MM and or getting Merc. to intervene. With you jumping in without his knowledge, you risk making it a harder issue to deal with for him as well as making him feel uncomfortable that you took over. Let him fight his own battles, and encourage and/or help guide him through the process if he needs help.

    Another option is letting another Merc authorized service center look at it.
     
  20. rondds

    rondds Well-Known Member SILVER Sponsor

    Oct 3, 2006
    Jersey Shore
    2001 380DA
    Merc 8.1s (2008)...Hurth ZF 63 V-drives...WB 7.0 BCGD (2013), Garmin 8208 & 740 MFDs, GMR 24xHD dome
    Seems the problem is with Marine Max service, but there's a lot of info we don't have here, which I hope you included in your letter. Obviously, there's been a lot of "contact" with Marine Max - were the receptive? are they rude? does it seem that they are trying to drag things out beyond the warranty period? I think it's good that this problem has been put "in writing" but I hope you were specific in your chronicling of the issues when you wrote to SR b/c it seems pretty vague.
     

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