- Oct 6, 2006
- 12,153
- Boat Info
- 1996 450DA
- Engines
- 3116 Caterpillars
Rob,
Well, let's look at your comment and the one by fishnut:
"You and I both bought our boats because of the dedication of SEARAYS Customer service people ( LIKE RUSTY ) . Sadly most of those people have been let go.... The knowledge base has been decimated."
To be sure, when you and Skip bought your boats, Sea Ray and the entire boat industry was a different place. The factories were running at capacity and there were waiting lists for many popular models. Now, in 2009, the economic climate is different, people are not buying boats, people are not using their boats as much due to fuel prices and the industry has to change to survive.
To say Sea Ray Customer Service has been "decimated" is an exaggerated assumption. There are fewer people because there have been some layoffs and some normal attrition caused by retirement. Sea Ray has also stopped providing toll free customer service numbers. So now we have to pay for the phone call and the phone may be answered by someone we don't know, but we still talk to someone who is courteous, dedicated, really cares about customer satisfaction, and either knows or can get the answer to our questions. By the way, the customer service guys are there to interface with customers.....they don't usually have the answers to your questions unless they've been asked that question before or the answer can be looked up in a parts book. The real source of the information we seek when we call is the factory data.
Fishnut said that he's "not on speaking terms with his dealer and they do not exist to him and Sea Ray is out of business", yet the same dedicated people whom you say have been let go and who's knowledge base has been decimated and who Fishnut says work for a company that is out of business, cared enough to seek out Mr. Fishnut, call him unsolicited, I guess because he can't figure out how to find their phone number and place a toll call, to see how they can help him. I don't know how that one will work out since the local dealer he won't use is who is responsible for warranty repairs........hopefully Customer Service can figure it out for him since he has a problem that should be easily diagnosed and fixed.
So...... you are not stating facts. What I read is more like exaggaration and assumptions. When I disagree with you, it is hardly "Twisting your words". It is more like setting the record straight. Times have changed. Lets stop complaining that it isn't like it used to be and learn how to work within the limits forced upon us by the changing economics of the industry.
Well, let's look at your comment and the one by fishnut:
"You and I both bought our boats because of the dedication of SEARAYS Customer service people ( LIKE RUSTY ) . Sadly most of those people have been let go.... The knowledge base has been decimated."
To be sure, when you and Skip bought your boats, Sea Ray and the entire boat industry was a different place. The factories were running at capacity and there were waiting lists for many popular models. Now, in 2009, the economic climate is different, people are not buying boats, people are not using their boats as much due to fuel prices and the industry has to change to survive.
To say Sea Ray Customer Service has been "decimated" is an exaggerated assumption. There are fewer people because there have been some layoffs and some normal attrition caused by retirement. Sea Ray has also stopped providing toll free customer service numbers. So now we have to pay for the phone call and the phone may be answered by someone we don't know, but we still talk to someone who is courteous, dedicated, really cares about customer satisfaction, and either knows or can get the answer to our questions. By the way, the customer service guys are there to interface with customers.....they don't usually have the answers to your questions unless they've been asked that question before or the answer can be looked up in a parts book. The real source of the information we seek when we call is the factory data.
Fishnut said that he's "not on speaking terms with his dealer and they do not exist to him and Sea Ray is out of business", yet the same dedicated people whom you say have been let go and who's knowledge base has been decimated and who Fishnut says work for a company that is out of business, cared enough to seek out Mr. Fishnut, call him unsolicited, I guess because he can't figure out how to find their phone number and place a toll call, to see how they can help him. I don't know how that one will work out since the local dealer he won't use is who is responsible for warranty repairs........hopefully Customer Service can figure it out for him since he has a problem that should be easily diagnosed and fixed.
So...... you are not stating facts. What I read is more like exaggaration and assumptions. When I disagree with you, it is hardly "Twisting your words". It is more like setting the record straight. Times have changed. Lets stop complaining that it isn't like it used to be and learn how to work within the limits forced upon us by the changing economics of the industry.
