CaptnSteve
New Member
- Sep 24, 2021
- 2
- Boat Info
- 2008 Sundancer 310
- Engines
- 377 MAG MPI Bravo III
Hey everybody, hope you’re well! I was wondering if anyone has had any poor experiences calling the customer service line at 865 971 6250 and receiving less that satisfactory responses from the representatives you’ve spoken with. I noticed after repeatedly calling in for a gel coat number it seemed to be the same guys answering after I made 3-5 calls (Ian, Larry, Keith). Would always get the response that I would need to reach out to my dealership even for such simple information, which left me scratching my head. Dealerships have been nuts with everything going on but just got an interesting gem from my local MarineMax rep after they followed up on the gelcoat. Apparently since the pandemic, SeaRay and Boston Whaler have outsourced both their Customer and Dealer Support to a company called Compass Marine Services in Sarasota. Did a little research and looks like it’s a small business in North Sarasota, nowhere near the factory in Knoxville even though it’s got a TN area code. Per my dealer it’s basically a call center, and glorified answering service where the employees have little to no Marine knowledge/training and the dealerships are even running into issues with routine parts orders due to the incompetence of the outsourced company. Just was curious if anyone else had run into issues when reaching out and also just wanted to inform everyone. Pretty disturbing to hear SR is putting our trust and well being of our babies in the hands of CS reps who don’t know what they are taking about. Love my boat but might be time to reevaluate the brand when I go to get my next boat as much as I’ve been a loyal SR customer for over 30 years. Just was dissatisfied hearing that SR would gamble their reputation just to save a few bucks and was curious if anyone else had heard anything similar/had similar experiences! Happy Boating everybody!