customer service

  1. C

    Sea Ray outsourcing their Customer Service?!?

    Hey everybody, hope you’re well! I was wondering if anyone has had any poor experiences calling the customer service line at 865 971 6250 and receiving less that satisfactory responses from the representatives you’ve spoken with. I noticed after repeatedly calling in for a gel coat number it...
  2. Blitzn

    Radar Arch Cracking - Searay Poor Quality and Customer Service

    So, we purchased a new 2009 270 Dancer with an in-service date of 5/11/11 and this spring noticed cracking occurring in the radar arch base - dealer says it should be under warranty. SR says it's not warranty since it is not "structural". I asked what does "structural" constitute - they said...
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