StevenDavid
New Member
We hear alot of complaining about poor service in the boating world. I'm not immune to complaining either. However, if I'm going to complain I also have to commend a company when they promptly and professionally respond to a complaint. I had posted elsewhere about my issues with MAN diesel engine service, particularly obtaining a replacement motor mount. I had previously been told by PDI (The MAN distributor in the Southeast US) that my part would take over a month to obtain, as apparently they couldn't fine the CAD drawings. Upon posting my concern, Brent from PDI called me this Thursday and apologized for their lack of timely response. He assured me they would get on it immediately, and that their commitment to service is foremost to them. Well, he honored what he said and by noon yesterday (Friday) I had my new motor mount. The mount is not a standard part, but custom made for each unique application. Suffice it to say, PDI and Brent went out of their way to satisfy a customer and for that I am grateful and can recommend them without reservation.
Steve David
2003 SixHundred Super Sun Sport
M/V Grateful
Steve David
2003 SixHundred Super Sun Sport
M/V Grateful
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