steve mac
New Member
I wanted to mention some outstanding customer service by the folks at Hurley Davits.
I had been talking to them about buying the davits for my 400 DA and at the last minute a friend of mine saw an add on another message board with someone selling Hurley davits, that he said were brand new and never installed on his boat. I thought I could save $300 dollars, so I bought them.
The "gentleman" who sold them to me told me I would need to get the mounting brackets from Hurley. I order the mounting brackets directly and they arrived a few days later. The package with the davits did not show up until several days later.....and when it did there was a part missing. All of this just 2 days before I was supposed to leave on a family vacation for a week. Needless to say I was pretty pissed.....
I called Hurley and spoke to Tonya....who was just as nice as could be and she knew the part I was looking for and overnighted it to me.
All to often we are forced to settle for sub-standard customer service....and a terrible attitude, particularly in the marine business. But I want to acknowledge the folks at Hurley for doing an outstanding job. All with a great attitude and a friendly sense of humor.
End of the story. I got the parts I needed the next morning......installed the davits by 1PM and was off on vacation with my dink firmly attached to the swim platform. The Hurley Syetem worked great!! I would recommend them to anyone that wants to bring the dink along.
I had been talking to them about buying the davits for my 400 DA and at the last minute a friend of mine saw an add on another message board with someone selling Hurley davits, that he said were brand new and never installed on his boat. I thought I could save $300 dollars, so I bought them.
The "gentleman" who sold them to me told me I would need to get the mounting brackets from Hurley. I order the mounting brackets directly and they arrived a few days later. The package with the davits did not show up until several days later.....and when it did there was a part missing. All of this just 2 days before I was supposed to leave on a family vacation for a week. Needless to say I was pretty pissed.....
I called Hurley and spoke to Tonya....who was just as nice as could be and she knew the part I was looking for and overnighted it to me.
All to often we are forced to settle for sub-standard customer service....and a terrible attitude, particularly in the marine business. But I want to acknowledge the folks at Hurley for doing an outstanding job. All with a great attitude and a friendly sense of humor.
End of the story. I got the parts I needed the next morning......installed the davits by 1PM and was off on vacation with my dink firmly attached to the swim platform. The Hurley Syetem worked great!! I would recommend them to anyone that wants to bring the dink along.