Computer question

Gofirstclass

Gofirstclass

Well-Known Member
Apr 20, 2010
11,698
Tri Cities, WA
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I bought a new laptop and have been transferring files over to it. I'm currently on the old one because the new one no longer logs onto our home internet connection.

When I try to log in I get a message that says I can't connect to the network because the network switch has been turned off.

I've tried going through their troubleshooting step but they just take me on a loop and don't give me a solution.

Any ideas from anyone?

Have I told you how much I HATE computers?
 
Are you trying to connect wireless or wired?

If wireless, make sure the radio is turned on in the new laptop.
 
Does it let you log in but doesn't allow you to connect to the network? Are you logging in wirelessly or via Ethernet cable? If wireless check to see if there is a manual switch on the laptop that turns on/off the wireless (generally on the sides or the back near the ports). You can also try connecting directly to your router with an Ethernet cable. Also what brand laptop?
 
mwph said:
As for your internet connection issue.....Did you buy a Mac or a real computer?

The settings terminology is different depending on the OS.
Click to expand...

Since Macs these days are powered by Intel processors and OS-X is actually a UNIX operating system with a user friendly interface one has to ask whether you got your statement backwards. Considering MicroSilly is also about to give away copies of Windows 10 for free because 8 was such a dog, and oh yeah, they skipped the Windows 9 name to get as much distance as they could from 8! As it appears the last dependable working OS from MS was XP, I'm not sure any computer running any of the later offerings could be called a real computer.
 
Last edited:
Henry Boyd said:
Since Macs these days are powered by Intel processors and OS-X is actually a UNIX operating system with a user friendly interface one has to ask whether you got your statement backwards. Considering MicroSilly is also about to give away copies of Windows 10 for free because 8 was such a dog, and oh yeah, they skipped the Windows 9 name to get as much distance as they could from 8! As it appears the last dependable working OS from MS was XP, I'm not sure any computer running any of the later offerings could be called a real computer.
Click to expand...

No, I'm sure mwph had it right... :smt001
 
Laptops have a switch on them that turns the wireless on/off.
Its easy to turn off without even knowing.
You just need to find yours and see if its off.
 
Maybe they wanted to avoid the whole 9 circles of hell Memes? (See Dante's Divine Comedy)
 
Did you buy a Mac or a real computer? I bought a real one.

Are you trying to connect wireless or wired?Wireless

If wireless, make sure the radio is turned on in the new laptop.Radio?

Does it let you log in but doesn't allow you to connect to the network? Are you logging in wirelessly or via Ethernet cable? If wireless check to see if there is a manual switch on the laptop that turns on/off the wireless (generally on the sides or the back near the ports). You can also try connecting directly to your router with an Ethernet cable. Also what brand laptop?Yeah, I log in fine. It won't let me connect to our home network. I'm logging in wirelessly. Where would I find that manual switch. It's an ASUS computer.

Laptops have a switch on them that turns the wireless on/off. Its easy to turn off without even knowing. You just need to find yours and see if its off. Where would that be, and what i it called?

Thanks for the help. I'll look for that switch then let you know if I found it and if it worked.
 
first I've ever heard about a switch (on the outside of the computer) to turn wireless off and on?

did you choose your wireless network in settings for the computer?
 
Look down by where the time & date is lower right hand corner you should see four or five bars similar to your cell phone strength bars, if you see it's X'd out or shows an airplane your wifi is turned off. Not sure where the physical switch is, it may not have one. Look at the F keys 1-12 there might be one that shows a signal tower if it's an Intel driver just push that key it should turn wifi on-off.

Try going to Network Connections if it's windows 8.1 go to the left hand corner mouse over the windows logo right mouse click the icon it will show you Network Connections click on it, see if it's showing a connection if not you should be able to create one to connect to your wifi.

Hope this makes sense Mike if not PM me I'll be in & out all day.

Try looking for your manual on the laptop or on the Asus website.
 
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OK, it's fixed.

I called Costco Concierge service (guess where we bought it?????) and they told me where to fix it.

I had to press the Windows key (lower left) and hold "X" at the same time. That opened up a window and I clicked on Device Manager. There were three levels under that tab and I deleted one at her direction. After a reboot it's now working.

Thanks to all of you for your suggestions. I really do appreciate you guys taking your time to help out this teknawlogikally challenged old fart!
 
Glad you're back up Mike.
As far as a switch, we bought both of the kids laptops for their high school graduation and they both have a switch for wireless.
I don't have them in front of me but I think its actually one of the top buttons on the keyboard.
 
God forbid you ever have to call Asus for service or warranty. I have one of those boggle your mind "Lewis Black" stories about an Asus laptop my wife bought. Suffice it to say we will NEVER EVER buy another Asus product. We literally ended up throwing away a 6 month old Asus Transformer that spend 3 months of its short life back at Asus getting "fixed".
 
Gunn said:
Henry Boyd said:
Since Macs these days are powered by Intel processors and OS-X is actually a UNIX operating system with a user friendly interface one has to ask whether you got your statement backwards. Considering MicroSilly is also about to give away copies of Windows 10 for free because 8 was such a dog, and oh yeah, they skipped the Windows 9 name to get as much distance as they could from 8! As it appears the last dependable working OS from MS was XP, I'm not sure any computer running any of the later offerings could be called a real computer.
Click to expand...
No, I'm sure mwph had it right... :smt001
Click to expand...

No, Henry had it right the first time.

When I was consulting, I let my clients run windows if they wanted to do so. I'd never turn down more billable hours. On the other hand, my network consisted MacOS, Linux, and Solaris plus one windows virtual machine for testing purpose. Again, the point of running my business computers all on a UNIX-ish operating system was to maximize billable hours. You can't bill clients for wasted time trying to get a miserable POS windows computer to work properly.



Gofirstclass said:
OK, it's fixed.

I called Costco Concierge service (guess where we bought it?????) and they told me where to fix it.

I had to press the Windows key (lower left) and hold "X" at the same time. That opened up a window and I clicked on Device Manager. There were three levels under that tab and I deleted one at her direction. After a reboot it's now working.
Click to expand...

Oh... Gee... That's pretty intuitive. I'm surprised you instantly didn't recognize that. I mean, it's about as obvious as a snowman on your front lawn in July.
 
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Gofirstclass said:
That's one of the bennies of getting a computer from The Co. Their concierge service is top notch. I don't know why I didn't think of it earlier.
Click to expand...

I agree. Costco's return policy is pretty good too. They have such buying power, they take if back from you and fire it right back to the supplier and take a credit. Unlike the specialty computer store we bought from, which directed us to Asus and their "wonderful" customer service and warranty team.
 
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