OldSkool
Active Member
- May 8, 2010
- 4,360
- Boat Info
- restored 1976 SRV200
- Engines
- 188 Mercruiser I/O
Having been a technical support specialist for 2 of the three major equipment manufactures in the world I can tell you that all technicians are not created equal. It doesn't matter if its car, boats, heavy equipment or what ever some's got it and some's don't.
If you are blessed to have a good one then don't let him/her go. He/she can bring great peace in knowing your major investment is going to work properly when you're ready to use it.
I will say that even the best trained and equipped technicians can run into problems. That's where I come in. If this great technician runs into a real issue and it's his first repair on your boat then you may think he is a dolt. Yet he may have a huge following of past satisfied customers.
I can tell you I get my share of technician wanting to throw parts at a problem to fix it. My worst call is when a guy has spent 2-3 weeks and thousands someone’s dollar on an issue before calling me for help. Many times the problem can be solved by a little research to see if someone else has had the same issue. (That’s why this forum is so beneficial to so many.)
Please let the dealership know if a technician has done you wrong. Complain to the highest level and include the corporate rep if you can get his contact info. Write letters or e-mails to the corporate office if the dealership doesn’t have an ear.
Yes, I enjoy working on my boat and have the tools to do it but I would think no less of someone who has all their work done by a professional. Thank God for you, you give me a job to go to everyday.
If you are blessed to have a good one then don't let him/her go. He/she can bring great peace in knowing your major investment is going to work properly when you're ready to use it.
I will say that even the best trained and equipped technicians can run into problems. That's where I come in. If this great technician runs into a real issue and it's his first repair on your boat then you may think he is a dolt. Yet he may have a huge following of past satisfied customers.
I can tell you I get my share of technician wanting to throw parts at a problem to fix it. My worst call is when a guy has spent 2-3 weeks and thousands someone’s dollar on an issue before calling me for help. Many times the problem can be solved by a little research to see if someone else has had the same issue. (That’s why this forum is so beneficial to so many.)
Please let the dealership know if a technician has done you wrong. Complain to the highest level and include the corporate rep if you can get his contact info. Write letters or e-mails to the corporate office if the dealership doesn’t have an ear.
Yes, I enjoy working on my boat and have the tools to do it but I would think no less of someone who has all their work done by a professional. Thank God for you, you give me a job to go to everyday.