- Jul 11, 2012
- 887
- Boat Info
- 2000 ~ 510 Sundancer
2024 ~ Highfield 360 Sport
Twin Axiom 12" MFD's
AIS 700
- Engines
- Twin Cat 3196's
I want to give a shout out to Marine Parts Epress and the owner JD.
As some of you know I have had the EDC issue for some time now, hopefully the solution is on board and will be dialed in early January. As part of the process I had connected with Marine Parts Express and ordered a new EDC...well, long story short, the salesman was given inaccurate information and a new one couldn't be ordered. After a couple weeks of waiting, the owner called me one day and we chatted at length about the problem. He then went on a mission to get this solved.
He found a replacement part sitting on a shelf in New Jersey, but it was for a slightly different model engine, a 72 series, not a 73. All indications were that it would be fine and I should install it and give it a try. Upon installation JD wanted me to follow up with my findings over the weekend and gave me his cell # so that I could update him. That was service above and beyond the call of duty!!!
After a couple of weeks of "trying" it was determined that I would be better off with the original part I bought and to work through the calibration issues on that. JD gladly took the part back and issued a refund.
So, if you are in need of engine parts for Volvo, Cat, Yanmar or Cummins...check with him first, he has GREAT service!
marinepartsexpress.com
As some of you know I have had the EDC issue for some time now, hopefully the solution is on board and will be dialed in early January. As part of the process I had connected with Marine Parts Express and ordered a new EDC...well, long story short, the salesman was given inaccurate information and a new one couldn't be ordered. After a couple weeks of waiting, the owner called me one day and we chatted at length about the problem. He then went on a mission to get this solved.
He found a replacement part sitting on a shelf in New Jersey, but it was for a slightly different model engine, a 72 series, not a 73. All indications were that it would be fine and I should install it and give it a try. Upon installation JD wanted me to follow up with my findings over the weekend and gave me his cell # so that I could update him. That was service above and beyond the call of duty!!!
After a couple of weeks of "trying" it was determined that I would be better off with the original part I bought and to work through the calibration issues on that. JD gladly took the part back and issued a refund.
So, if you are in need of engine parts for Volvo, Cat, Yanmar or Cummins...check with him first, he has GREAT service!
marinepartsexpress.com
