Gettin' There II
New Member
Our saga has finally ended. After 80 days at the dealer (dropped off on the 14th of November), all repairs are complete and I picked her up yesterday.
Repairs completed: New trailer hitch, new trailer jack, new thermostat, fixed fuel tank brackets, fixed shower sump leak and replaced all carpet in the cabin.
Also had 100 hour service performed.
Those following my previous posts:
Is this a problem?
http://www.clubsearay.com/forum/showthread.php?t=6147
Is this a problem? part II
http://www.clubsearay.com/forum/showthread.php?t=6408
So I won't recount the details here.
The Fuel Tank bracket repair was completed by replacing the screws which were too short.
Everything else looks good.
We met with the manager of MM on Tuesday the 22nd of Jan to let him know all of the issues we had with the customer service on our boat. My wife and I were both not interested in hearing excuses anymore and wanted to know what they were going to do to fix that.
Everything finally came together on Friday and I picked up the boat after a very thorough inspection. I like the new carpet and think it looks great.
In an offer to us they did not charge for the 4 plus hours of labor (@95$ per hour) for the 100 hour service.
Or for the thermostat replacement which was not covered under warranty.
I am not so much interested in apologies as I am in having them improve their customer service, because this boating thing has us hooked and as soon as we can we will be going bigger, but this whole thing has me soured on purchasing a new boat.
We have decided to document everything that occurred and send it to MM and Sea Ray.
Because the reason we bought the boat we did was for the reputation and customer service.
But then it is not all bad because we will be on the water tommorrow, which just happens to be our 2 year boating anniversary ( wife wants to know how come I remember this date...)
Those who provided input in my previous posts Thank You very much.
Repairs completed: New trailer hitch, new trailer jack, new thermostat, fixed fuel tank brackets, fixed shower sump leak and replaced all carpet in the cabin.
Also had 100 hour service performed.
Those following my previous posts:
Is this a problem?
http://www.clubsearay.com/forum/showthread.php?t=6147
Is this a problem? part II
http://www.clubsearay.com/forum/showthread.php?t=6408
So I won't recount the details here.
The Fuel Tank bracket repair was completed by replacing the screws which were too short.
Everything else looks good.
We met with the manager of MM on Tuesday the 22nd of Jan to let him know all of the issues we had with the customer service on our boat. My wife and I were both not interested in hearing excuses anymore and wanted to know what they were going to do to fix that.
Everything finally came together on Friday and I picked up the boat after a very thorough inspection. I like the new carpet and think it looks great.
In an offer to us they did not charge for the 4 plus hours of labor (@95$ per hour) for the 100 hour service.
Or for the thermostat replacement which was not covered under warranty.
I am not so much interested in apologies as I am in having them improve their customer service, because this boating thing has us hooked and as soon as we can we will be going bigger, but this whole thing has me soured on purchasing a new boat.
We have decided to document everything that occurred and send it to MM and Sea Ray.
Because the reason we bought the boat we did was for the reputation and customer service.
But then it is not all bad because we will be on the water tommorrow, which just happens to be our 2 year boating anniversary ( wife wants to know how come I remember this date...)
Those who provided input in my previous posts Thank You very much.