jrirvine1
Member
Last weekend while returning from Oxford, the SR Navigator system suffered its third and very fatal heart attack. Any and all heroic measures and forces of nature were to be of no avail and the patient is now deceased.
A phone call to Maptech resulted in receiving the terse and rehearsed statement “We no longer support or service this product”. Translation – go away and leave us alone.
Next call to SR customer service provided a referral to the company in Colorado that has picked up the service and repair of the Navigator units for Sea Ray. They have some very nice people there who have taken on the impossible task of trying to keep all these failing units operational. Did I mention they are in Colorado which is not exactly a convenient location for anyone with a boat? They of course would like me to remove the Navigator, mail it to them for diagnostics and probable hard drive replacement, return via mail and reinstall – all at my expense of course, without any additional warranty or product guarantee.
I have to say this seems like a very spurious way to handle service / replacement of a product on a SeaRay boat with the SeaRay name displayed very prominently on the unit.
Next phone call to our leader Jim at BOE who came right out to the boat the next day to discuss options of replacing the POS Navigator with another Raymarine unit to work along with the C120 I also have onboard or possibly a cool new Garmin touch screen and maybe a Sirius weather module – oh my! So many choices . . . . . . .
A phone call to Maptech resulted in receiving the terse and rehearsed statement “We no longer support or service this product”. Translation – go away and leave us alone.
Next call to SR customer service provided a referral to the company in Colorado that has picked up the service and repair of the Navigator units for Sea Ray. They have some very nice people there who have taken on the impossible task of trying to keep all these failing units operational. Did I mention they are in Colorado which is not exactly a convenient location for anyone with a boat? They of course would like me to remove the Navigator, mail it to them for diagnostics and probable hard drive replacement, return via mail and reinstall – all at my expense of course, without any additional warranty or product guarantee.
I have to say this seems like a very spurious way to handle service / replacement of a product on a SeaRay boat with the SeaRay name displayed very prominently on the unit.
Next phone call to our leader Jim at BOE who came right out to the boat the next day to discuss options of replacing the POS Navigator with another Raymarine unit to work along with the C120 I also have onboard or possibly a cool new Garmin touch screen and maybe a Sirius weather module – oh my! So many choices . . . . . . .