Prince William Marina anyone?

[AllTideUp]

I can agree with the above. Every Time i call for a part, i get the " you didn't buy your boat here, right?" I have to answer "no, but it is a Sea Ray?"

The other reason they probably ask that question is that when you buy a boat from used or new boat form PWM (not a brokerage boat) you get 10% off the prices in the service/parts department. So they need to know whether to pull you up in the computer to get correct pricing.

estolz, is that the one on their used lot your going after? If so, looks like a nice boat! Gonna love the generator, sometimes I wish I had sprung for the 260 vs the 240 I bought.

 

[dpmulvey]

The other reason they probably ask that question is that when you buy a boat from used or new boat form PWM (not a brokerage boat) you get 10% off the prices in the service/parts department. So they need to know whether to pull you up in the computer to get correct pricing.

estolz, is that the one on their used lot your going after? If so, looks like a nice boat! Gonna love the generator, sometimes I wish I had sprung for the 260 vs the 240 I bought.

Post #12 states, "...I will also say that I don't think I have ever met anyone that purchased from them that was not satisfied with their experience, so as long as you know what you are getting into (higher prices for the boat and for the slip) then you will likely have a great experience with them."

So if a boater is paying more for the boat and the slip to begin with, how much does your boat have to break in order to break even at a 10% discount? Think about it. I have to go with the Ford analogy posted earlier.

But again, if it works for them that's fine.......right up until the Bernie Marcus of boating plugs in down the street.

 

[ZZ13]

The other reason they probably ask that question is that when you buy a boat from used or new boat form PWM (not a brokerage boat) you get 10% off the prices in the service/parts department. So they need to know whether to pull you up in the computer to get correct pricing.

estolz, is that the one on their used lot your going after? If so, looks like a nice boat! Gonna love the generator, sometimes I wish I had sprung for the 260 vs the 240 I bought.

You get all the benefits everyone else gets if you buy a brokerage boat except a slip. I bought a brokerage boat and I got the 10% discount on parts, service department work, access to the facilities and pool and all the other trimmings. They just wouldn't let me slip my brokerage boat there. The slips are only for sales of PWM boats. That was all OK with me as the marina I choose was at the end of the long no-wake run and had much wider slips. Docking into a skinny PWM slip sometimes is brutal. I still buy some parts from them even though I am in South Carolina now. Mostly because Mary is great and very helpful and the 10% comes in handy when buying a replacement $800 Systems Monitor display.

 

[WDCboater]

Capt. Rusty...the quote in your signature block is what every Sea Ray dealership should say every day...."How can I help improve your boating...." PWM does that if you're in the family, otherwise you're really more of an annoying neighbor. I was actually set to buy a boat from them, but during the sea trail, I got the speech on buying from them v. others...it was made clear that any Sea Ray bought outside of their dealership would not be welcome. Exceptions made for military, but the normal guy better buy there or forget it. That said, they are a premium dealership and can afford to have that policy...their location and large affluent local population keep a steady and loyal following. Disappointing to me, I thought a Sea Ray would always get great service and attention from any Sea Ray dealership. I get the priority to the actual PWM customers on site, but they actively engage in not supporting others outside of that family. If my Ford dealership did the same thing, I'd never buy another Ford, ever...the concept of where I purchased my truck and cars never comes up.

If you own a business you have a limited number of resources. So you must make a decision, do I keep those resources available for my customers (many paying over $1million for a new SR) or do I accept all incoming business even if they bought their boat used from a private party.

I am a business owner and I've sent people away who don't have the budgets to do business with us. I just can't afford to tie up my resources on a small budget project when I have clients who are repeats and who spend more. It's business.

PWM will bend over backwards to help their customers. And they sell a lot of new SeaRays and many of them are yachts and sports yachts.

 

[blaster]

I have one more thing to say about PWM.

Today I overheated on the occoquan on one of my winter fishing expeditions. I tied up at the PWM gas dock. They were closed today but not one not two but three people asked if I needed assistance and offered to help. They weren't even open! The third guy was the main man himself Carlton.

They are a top notch dealer who cares not just about their customers but boaters in general. If you feel upset about not getting the attention you think you deserve when you aren't a serious buyer, just know they are there for fellow boaters when the chips are down.

 

[AllTideUp]

I have one more thing to say about PWM.

Today I overheated on the occoquan on one of my winter fishing expeditions. I tied up at the PWM gas dock. They were closed today but not one not two but three people asked if I needed assistance and offered to help. They weren't even open! The third guy was the main man himself Carlton.

They are a top notch dealer who cares not just about their customers but boaters in general. If you feel upset about not getting the attention you think you deserve when you aren't a serious buyer, just know they are there for fellow boaters when the chips are down.

It does amaze me how often they are there even when they may be closed.

I wish I was out boating today. Good on ya!

 

[dpmulvey]

I have one more thing to say about PWM.

Today I overheated on the occoquan on one of my winter fishing expeditions. I tied up at the PWM gas dock. They were closed today but not one not two but three people asked if I needed assistance and offered to help. They weren't even open! The third guy was the main man himself Carlton.

They are a top notch dealer who cares not just about their customers but boaters in general. If you feel upset about not getting the attention you think you deserve when you aren't a serious buyer, just know they are there for fellow boaters when the chips are down.

Your post is is a contraindication to others. I hope this thread continues. It would be interesting to see how things unfold as the general economy tanks. NORVA cannot continue to ride the backs of the country. It's not sustainable as is indicated by my friend being unable to get rid of his Fairfax close to condo at a steal within 15 minutes of IAD.

 

[estoltz]

It is. The way I'm looking at it I can get a 3 year warranty on it and it has a generator. I figure I should be able to easily sell it in 1-2 years with a remaining warranty that is transferable.

 

[estoltz]

You get all the benefits everyone else gets if you buy a brokerage boat except a slip. I bought a brokerage boat and I got the 10% discount on parts, service department work, access to the facilities and pool and all the other trimmings. They just wouldn't let me slip my brokerage boat there. The slips are only for sales of PWM boats. That was all OK with me as the marina I choose was at the end of the long no-wake run and had much wider slips. Docking into a skinny PWM slip sometimes is brutal. I still buy some parts from them even though I am in South Carolina now. Mostly because Mary is great and very helpful and the 10% comes in handy when buying a replacement $800 Systems Monitor display.

Right now they informed me that they are considering brokerage boats on a case by case basis for slips. They are below their numbers I guess and are looking at opening it up a bit more.