fropleyquark
New Member
- Dec 30, 2007
- 99
Hey all, just dropped my 230 DA off at Pensacola MM for some engine troubleshooting/work. Figured Id write about my experience with them for others (I was looking for the same kind of info a few weeks ago).
So, today we drove from Biloxi, MS to drop her off through what seemed to be a monsoon. When we got there, there were a few drive up lanes for trucks with boats in tow. I parked right out in one of them, than ran inside. I didnt catch his name, but the service manager very much impressed me. Not to be mean (I'll get his name later) but you can recognize him by his right hand. Its slightly misformed. He was genuine and greeted me with a smile and introduction (something rare in this po-dunk backwoods area of MS). He asked what the problems were and actually documented them. What really impressed me was that he didnt speak to me like I was an idiot. I do know my way around an engine and he listened to everything I had to say. My experience with most mechanics is that I'm always dismissed as the typical "stupid customer". Didn't get that here. He said they'd do a full diagnostic check and that should fall within an hours labor rate. I liked that he didn't beat around the bush about what it would take. He was very upfront without giving the impression that I was about to get ripped off. (Again, my experience here in MS).
He told me to unhitch right where it was and theyd take care of the rest. I decided that since it was still raining pretty hard, Id wait a while for the rain to let up. After about 15 min or so, it was still pouring so I decided to go out and get wet. I was surprised to see that someone had already come out and tagged my boat. To me, that means a lot. The fact that they went out in the pouring rain to tag it speaks of their level of commitment.
Now, I know from experience that this warm fuzzy I have right now could be washed away in a heartbeat by pretty much anything once they start working... But so far, so good. :thumbsup:
I'll keep everyone posted.
So, today we drove from Biloxi, MS to drop her off through what seemed to be a monsoon. When we got there, there were a few drive up lanes for trucks with boats in tow. I parked right out in one of them, than ran inside. I didnt catch his name, but the service manager very much impressed me. Not to be mean (I'll get his name later) but you can recognize him by his right hand. Its slightly misformed. He was genuine and greeted me with a smile and introduction (something rare in this po-dunk backwoods area of MS). He asked what the problems were and actually documented them. What really impressed me was that he didnt speak to me like I was an idiot. I do know my way around an engine and he listened to everything I had to say. My experience with most mechanics is that I'm always dismissed as the typical "stupid customer". Didn't get that here. He said they'd do a full diagnostic check and that should fall within an hours labor rate. I liked that he didn't beat around the bush about what it would take. He was very upfront without giving the impression that I was about to get ripped off. (Again, my experience here in MS).
He told me to unhitch right where it was and theyd take care of the rest. I decided that since it was still raining pretty hard, Id wait a while for the rain to let up. After about 15 min or so, it was still pouring so I decided to go out and get wet. I was surprised to see that someone had already come out and tagged my boat. To me, that means a lot. The fact that they went out in the pouring rain to tag it speaks of their level of commitment.
Now, I know from experience that this warm fuzzy I have right now could be washed away in a heartbeat by pretty much anything once they start working... But so far, so good. :thumbsup:
I'll keep everyone posted.
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