Joel_MD
Member
Last summer I sent my Raymarine RAY240 in to get lobotomized so I could enter a new MMSI. Here's the information for shipping it. Be sure to send the "black box" as well as the handset. I agree they're not very good at communicating. This Linda woman is not adept at customer service. After I got mine back I sent her an email asking for a receipt but she never got back to me.Thanks! It has the previous boat owners MMSI number in it, and I bought it from a dealer so I can't get the previous owner to go back in and change the info associated with that number. I sold my last boat privately and went online to update the info for the new owner so he wouldn't have to deal with it.
I sent two emails to Raymarine and tried to call them on 3 separate days and still can't get hold of them.
I've always had Garmin products in the past and never had a problem getting hold of them when I had questions.
This is my first time with Raymarine products, and so far I'm not real impressed with their customer service.
Ship to
Raymarine
9 Townsend West
Nashua NH 03063
Att Repair
Linda Sullivan
Customer Relations Administrator
Flir Maritime-Raymarine
FLIR Systems, Inc.
9 Townsend West, Nashua NH 03063 USA
Direct: +1 603 324 7950
Email: linda.sullivan@flir.com | www.flir.com