Handheld VHF and MMSI #

[Joel_MD]

Thanks! It has the previous boat owners MMSI number in it, and I bought it from a dealer so I can't get the previous owner to go back in and change the info associated with that number. I sold my last boat privately and went online to update the info for the new owner so he wouldn't have to deal with it.
I sent two emails to Raymarine and tried to call them on 3 separate days and still can't get hold of them.
I've always had Garmin products in the past and never had a problem getting hold of them when I had questions.
This is my first time with Raymarine products, and so far I'm not real impressed with their customer service.

Last summer I sent my Raymarine RAY240 in to get lobotomized so I could enter a new MMSI. Here's the information for shipping it. Be sure to send the "black box" as well as the handset. I agree they're not very good at communicating. This Linda woman is not adept at customer service. After I got mine back I sent her an email asking for a receipt but she never got back to me.

Ship to
Raymarine
9 Townsend West
Nashua NH 03063
Att Repair

Linda Sullivan
Customer Relations Administrator
Flir Maritime-Raymarine

FLIR Systems, Inc.
9 Townsend West, Nashua NH 03063 USA
Direct: +1 603 324 7950
Email: linda.sullivan@flir.com | www.flir.com

 

[JimFromMD]

Last summer I sent my Raymarine RAY240 in to get lobotomized so I could enter a new MMSI. Here's the information for shipping it. Be sure to send the "black box" as well as the handset. I agree they're not very good at communicating. This Linda woman is not adept at customer service. After I got mine back I sent her an email asking for a receipt but she never got back to me.

Ship to
Raymarine
9 Townsend West
Nashua NH 03063
Att Repair

Linda Sullivan
Customer Relations Administrator
Flir Maritime-Raymarine

FLIR Systems, Inc.
9 Townsend West, Nashua NH 03063 USA
Direct: +1 603 324 7950
Email: linda.sullivan@flir.com | www.flir.com

I had a great experience with Linda when getting my Ray 215 mic cord repaired. Perhaps she's overwhelmed if she's dealing with ALL returns, not just radios etc. Anyway, just thought I'd share.

 

[JVM225]

Last summer I sent my Raymarine RAY240 in to get lobotomized so I could enter a new MMSI. Here's the information for shipping it. Be sure to send the "black box" as well as the handset. I agree they're not very good at communicating. This Linda woman is not adept at customer service. After I got mine back I sent her an email asking for a receipt but she never got back to me.

Ship to
Raymarine
9 Townsend West
Nashua NH 03063
Att Repair

Linda Sullivan
Customer Relations Administrator
Flir Maritime-Raymarine

FLIR Systems, Inc.
9 Townsend West, Nashua NH 03063 USA
Direct: +1 603 324 7950
Email: linda.sullivan@flir.com | www.flir.com

Thanks for the info! I've been trying to get someone on the phone to give me a price for the MMSI, new cord, return shipping and turn around time. I've left messages, and also sent a couple of emails. After having Garmin for many years and never having had a problem getting hold of them to answer questions I'm surprised at how terrible Raymarine is to contact.
I wish I could get it re-programmed and just buy a cord locally.
The previous owner of the boat invested a lot in upgrading the Raymarine radar and GPS the last few years including two new 12" displays, and I am really happy about that, but after my efforts to try to get them on the phone or get a response to an email I wouldn't buy any more of their products if these upgrades weren't so far along already. Unfortunately it wouldn't make sense to switch to another brand at this point so I'm kind of stuck building on what I've got with their stuff.

 

[Havana Shamrock]

Carter stated in the thread they charged him $140 for a new cord and MMSI. I would imagine turnaround is 2 weeks .
Im not a RM fan I replaced all radios with ICOM they quoted me $25 for the MMSI wipe. Just saying.

 

[carterchapman]

JVM225 -

I left a VM with their repair #, Linda called me back the next day, left me a VM with her direct #, and I got her the next day. Shipped it off to them, a week later she called with the repair quote, I approved it, paid for it, and got it back in a week. I needed a cord, MMSI wipe, and a GPS 125 battery replaced...

 

[JVM225]

JVM225 -

I left a VM with their repair #, Linda called me back the next day, left me a VM with her direct #, and I got her the next day. Shipped it off to them, a week later she called with the repair quote, I approved it, paid for it, and got it back in a week. I needed a cord, MMSI wipe, and a GPS 125 battery replaced...

Thanks! I still haven't gotten a response to my voicemails or emails. I'm going to chalk it up to it being the holidays and maybe she is on vacation. I'm still a bit surprised that a company of that size would shut down two weeks before Christmas, or only have one person handling customer calls, but I'll give it to the beginning of January and try them again. I'm reluctant to send equipment blindly to a company that I can't get hold of.