Fyi lenovo sucks!!!

Pyrojodge

Pyrojodge

Well-Known Member
TECHNICAL Contributor
May 1, 2011
4,248
Lake Erie Ohio
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1989 Sea Ray 340 DA
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So a year ago for the type of programs I need to run I researched what I needed and I wanted it to be portable... I decided that an All-in-one would be perfect. I wanted a sony but was unable to get one to my area...(I tried not sure why) So Lenovo was IBM. I figured why not and what I had read was good reviews.
I purchased a Lenovo A700 i7. 1TB HD 4gb ram and 23'' touch screen. wireless keyboard and mouse.

Stike one...
Mouse quite working day 2 of owning.
Call nothing but nice and helpful people...
send out Tech 1
replace defective chip with another defective chip
Tech 2
replace defective chip with another defective chip
Tech 3
send good chip but tech shorts Mother board...
Tech 4
puts in defective mother board...
Tech 5
Puts in good mother board and good bluetooth chip BUT, rear usb's quite working while he's here...

Tech support
new drivers need download drivers does not fix usb ports now computer crashes ever 30 or so mins...
cannot run my programs because I get error messages for my video card... Oh and mouse starts acting up again...
Tech support
you will have to send us your computer to find out what exactly is wrong with it... we will send you the box expect it in 2 to 3 days...

day 2,3,4,5,6,7,8 day 9 box shows up two more calls to tech support 50mins each... box has no packaging...

get packaging at work and ship out computer...
get home and have a delivery notice on door from 9 am from Lenovo...
Try to scheadule a pick up with fed ex but they can not deliver to my business, can not deliver after I get off work, and I must sign in person to recieve the box.
Drive an hour round trip to closest Fed Ex post to pick up Lenovo box...

ends up being a box full of packaging... (great I have already shipped the other box out) and I just waisted my time and fuel for stupidity!
call lenovo and find out why they make this package in person only and not right the first time... I am hung up on... Call back, they give me the run around and try to sell me an extended warranty at a discounted price... guy gives up the sale and says that a manager will call me in 15 to 30 mins to discuss my situation...

3 days later... still no call...

Did get a txt today that my computer was shipped today... (fed ex has no record)

If I was a gambling person I would bet that it still won't be fixed...

So OK, I know a long rant but please keep this in mind if you think of buying a Lenovo product...

*For the record no profanity was used at all in this interaction but God help me I wanted to let it fly*
 
Sorry to hear that Pyro, I agree though, Lenovo's SUCK. They come with so much bloatware it's ridicules. I do IT support at a printed circuit board mfg. and we have some highly specialized equipment that only 1 vendor can supply, and they supply it with Lenovo PC's, straight off the shelf consumer based PC's. I usually spend an hour per PC cleaning it out, removing games and setting it up on our domain. So once you get a working PC, you'll have to deal with all the extra crap running in the background.
 
Dude, I buy lot of computers and they aren't the "off the shelf" variety. A laptop set up to our specifications is around 5 to 6 grand a piece. Desktops are 8 to 10 grand each. I had been buying HP's for a long time and was pretty satisfied with their support. A client talked me into trying a Dell...... I got it and started it up.... finger print scanner's not working :smt009 I'm thinking oh-oh I screwed up. Called tech support and a guy named Randy answered and to my amazment Randy actually had a bit of a southern accent (If Randy or Bob or Sally..... answered the phone with HP it was really Raj or Rakesh or Pooja) I asked him where he was at he said Kentucky :wow:. I them asked if this was just a fluke and could I expect to talk to Vignesh next time. He said nope, 24/7/365 I could expect him or one of his co-workers in Kentucky to help me :smt038. And they did, while I talked to him he got on my computer and fixed it. I've had a couple other issues with our ever expanding assortment of new Dell computers and the service is consistently great. Even their next day on site is actually the next day. They won me over with awesome support and people that almost speak the same language as me. (that was a friendly jab at my southern friends :wink:) I know it is a bit late for your present problem, but maybe next time look at a Dell? :huh:
 
Crose, when I get it back I'll look to you for some guidence...
I must say when the darn thing is working it is amazingly fast...
Autocad 2012,inventor,architecture,mechanical, and design all load within seconds and never skips a beat as I draft parts or render...
I like to multi task as well and the duel i7 is pretty sweet...

Pack... thanks for the heads up. I usually go with HP but my last laptop was from them and they are a pita to fix... very complicated machines to get apart...
Dell machines are what we run in the lab and was told to avoid them for what I'm doing... maybe that person was just biased... Pack you run some autodesk stuff right?
 
All of our detailers using Autocad and Navisworks use laptops these days to make it easy to move from job to job. If you are interested I can get the specs on these units. They are powerful and super fast.
 
Ken, I would be interested in the lap top... one draw back is the touch screen is phenominal for designing...
 
"Called tech support and a guy named Randy answered and to my amazment Randy actually had a bit of a southern accent (If Randy or Bob or Sally..... answered the phone with HP it was really Raj or Rakesh or Pooja) I asked him where he was at he said Kentucky :wow:. I them asked if this was just a fluke and could I expect to talk to Vignesh next time. He said nope, 24/7/365 I could expect him or one of his co-workers in Kentucky to help me :smt038. And they did, while I talked to him he got on my computer and fixed it. I've had a couple other issues with our ever expanding assortment of new Dell computers and the service is consistently great. Even their next day on site is actually the next day. They won me over with awesome support and people that almost speak the same language as me. "


Perhaps just a few more conversations with Randy and you will be speaking the same language and proper english too! ( friendly jab back)
 
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Pack66Dad said:
Autodesk Building Design Suite Ultimate 2012

We run all their stuff and a bunch of add-ons for MEP

BIM is our thing :grin:
Click to expand...

That is some cool stuff. I designed a library for one of my courses and it really is amazing what you can do in the virtual world...
 
sfergson727 said:
I agree, Jay Lenovo Sucks big time, what he did to Conan was shameful...

oh, wait..wrong subject yet again, sorry....

Moving on.
Click to expand...
Go back to the NUTZ thread Scott... We all know you qualify... thanks for the laugh... hehe
 
Pyrojodge said:
Ken, I would be interested in the lap top... one draw back is the touch screen is phenominal for designing...
Click to expand...

We use Dell Mobile Precision M6600's and tie them to Dell UltraSharp U3011 30-inch Widescreen Flat Panel Monitors with a dock. Get a good Logitech Performance MX mouse for CAD work not a touch screen.
 
I would love nothing more then to load my sks with the 50rnd clip and exploding tips and just unleash hell... but, that doesn't solve my problem and I'm out some bucks and still need a good computer...
 
Pack66Dad said:
We use Dell Mobile Precision M6600's and tie them to Dell UltraSharp U3011 30-inch Widescreen Flat Panel Monitors with a dock. Get a good Logitech Performance MX mouse for CAD work not a touch screen.
Click to expand...

Our detailers get 40" monitors as well as a 19" for text and email. There is a new mouse on the market for use with 3D modeling that is pretty cool...
 
[video=youtube;qpMvS1Q1sos]http://www.youtube.com/watch?v=qpMvS1Q1sos[/video]
 
We gave our V.P of Operations a Dell Lattitude E6420 last month. Seems like a solid laptop, looks good. A few weeks ago he had to travel to one of our other plants. He used the laptop during his flight, but when he got to his hotel, the Dell was dead. When he got back, I ran diagnostics and the HDD was bad. Called Dell, and had a new drive the next day. I restored his data and everything was great...until this week. He had to travel again, and the exact same thing happened. DOA at the hotel and diag. says same error. The original drive was a Western Digital 250G, the new drive was a 250G Toshiba (Hitachi).

This model comes with Dell's Free Fall Sensor, and I'm thinking the sensor might be getting triggered when landing and f'n up the HDD. My guess is he is just closing the lid instead of shutting down when descending. I wouldn't think that would matter as shutting the lid should put it into hibernate mode, but he may of changed his power settings and there's no way for me to see that since I can't get it to boot and slaving the drive to another PC causes that PC to not boot. I've asked him but he's one of those "I don't know what I did, just fix it" guy's.

Has anyone else traveled with a laptop that has the free fall technology and have you had any problems with it?
 
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Our company has Dell E6410's and E6420's all over the place. My E6410 has done multiple Europe and California trips, and I sure as spit do not baby the computer. The Europe trips involved many dusty places (dusty to the point it was bothering our lungs) -> and the only problems we had were inflicted by corperate IT.

We got 15" HP laptop with an AMD chip a few years back. The keyboard had an issue after 11 monthes, and they shipped out a replacement under warrenty and we had it within two days.

We have looked at Apples. . .but they always seemed way overpriced for the laptops.
 
Isn't this where somebody is supposed to interject; "You should have bought a Mac!"?

On the customer service debate, the best experience I ever had came on a trip to Singapore. My Compaq Armada got knocked off an office table and landed flat on a raised computer room floor. It was DOA, and it was about 2:00 pm and I was scheduled to leave for Tokyo in the AM for the balance of two weeks. The office manager called Compaq. I spoke to them and they said no problem. They had someone pick the computer up at the office. It was returned to my hotel front desk with a new motherboard by 7:00 pm that night, all boxed up and ready to go.

On the Mac cost issue, I seem to recall that the Compaq Armada cost more than my current MacBook Pro. And since in 5 years of Mac usage I have yet to see the blue screen of death (there is no equivalent in OS-X), I'd say the after purchase cost is much cheaper with a Mac.

Henry
 
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I lock down our desktop systems by not allowing admin rights to the office workers, and the shop floor workers can't even change the wallpaper. I fully reload Windows on every desktop system we order. set up a custom default user profile, and I automated the build process so the system is joined to our domain, games are removed, firewall turned off. Then when windows is done installing, it automatically logs in with my admin account and loads all the standard MS, Adobe, Symantec and Java crap over the network. I modify those programs installers, mainly to prevent them from "phoning Home" for updates and we have our own AV and Windows update servers. Then, based on the end users dept. I'll load up individual apps like Auto-Cad, QC Calc, Minitab, etc. Most of those programs need their program folders and registry key ACL's modified to work right with non admin users. I set this process up in 2004 and have not had a single software related BSOD on a production PC. I do have them occasionally while I'm prepping them for deployment, mostly due to needing new drivers for updated hardware.

On the other hand, the laptop users are the worst. They have full admin rights and are remote users. I have software inventory tools and the stuff these people load is incredible. They let their kids play with them, they install iTunes, Quicktime, Safari, Bonjour, Limewire, bit torrent clients, games, registry cleaners, and each one has a unique broad band connection that they're "frend" set up. Then they call me wondering why they can't connect to the VPN, or some malware is telling them they have 10 zillion virus' and are wondering if they should pay the ransom. Sorry, it's been a frustrating last few weeks.

BTW, this is where I work. It's the former Cray Research facility. The town at the top of the photo is where fellow Australian CSR member Paulkarlsven was back in Oct.-Nov.

http://en.wikipedia.org/wiki/Seymour_Cray#The_Chippewa_Lab

DSCF1903-small.jpg
 
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