Fair Service charges??

OK Scott, but....my problem is that when AL Gore invented the Internet he probably didn't understand the full impact it could have. Both good and bad. Complain yes, but it seems like the issue was resolved by just TALKING to the shop that did the work. Why bring up the name unless you are looking for opinions? In which case, I was happy to provide.
 
Truth: I bought my first, new Sea Ray there 13 years ago. In the first 3 years, I was extremely disappointed in the service for a variety of reasons. My 250 was too complicated for me, and I was too busy, but after the warranty ran out, I began to do most of my own maintenance, and I didn't go back for 7 years.

After 7 years, I was ready to move up and I began to deal with their sales dept again - I was happy with them the first time. I used the same salesman. After 6 months, I had to go out of town to buy my 340. At first, my relationship with the service department seemed a bit contentious. I was the outsider now. I followed the rules of an outsider and they always treated me well.

I have had a very good working relationship with them for over 3 years now. I haven't needed time critical maintenance, so I've always taken it in right after the Holidays. Works for me. Works for them. They know I will uprade someday. We both want me to upgrade through them. I think they know it'll have to be a reasonable deal for it to work out.

On a personal side, 90% of the employees are friends of mine. We have a working relationship, and we have a casual relationship. They are very good people, and I haven't always understood the processes, but we haven't always seen eye to eye.

My advice would be to work on your relationships with the employees as well as doing business with them. This is the South, sort of.
 
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