Contacting Sea Ray

P

papogator24

New Member
Feb 20, 2007
639
Miami, Fl
Boat Info
2007 240DA - Stolen
5.0L Bravo III
3Kw Westerbeke
Engines
5.0L Bravo III
What is the number to contact Sea Ray? I am trying to get the color of my boat so I can order the gelcoat repair kit.
 
I was told by Spectrum that they do not have the updated paperwork and suggeested me to contact Sea Ray.
 
I also used the email method....Sea Ray emailed me back the same day I sent the email.
 
Whoever said Sea Ray has fired everyone has no clue what they are talking about.

They have done some selective plant closures, some permanent some for some extended time off in the normal slow winter. Merritt Island was closed because their property is prime development property on the Florida coast . Only the Riverview plant in the Knoxville TN area was affected.

What Sea Ray has done is to try to reduce the nusiance calls (How do I fill my water tank?, Does my boat have a mascerator?) to Customer Service by asking customers to pay for the phone calls (eliminated public 1-800 #'s) and by providing needed information in other ways like actively on the website or passively via email. I certainly have had no problem getting help or answers when I needed it both for myself and for other folks.
 
Frank, I sent an email yesterday, I will give them one more day before I go ahead and call them. Thanks.
 
Frank,
I was being somewhat sarcastic. They are ridding themselves of seasoned priceless employee's. Its going to affect customer service as there's nobody there!!!! PEople have come to expect a certain level from SeaRay customer service. Thats what set them apart. People just getting into boating need that resource. When i call customer serivce for something I want an answer. I dont want some kid who hasnt a clue WTF im talking about as he has no boating background wasting my time. Thats what we are accustomed too and that's what we paid for. Like i said in a different thread. When u buy a searay u expect the best. They need to keep that level. If not then there just another boat company... and that would be a shame! Your a rare bird . You are very knowledgeable and have a huge circle to draw from. Most boaters do not and need there Customer service people. If marine max didnt suck wind so bad that would also help with the Q & A butthey do and thats why everything goes to SEARAY ...

Ramble done...

Rob
 
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Rob,

You are making some huge assumptions aren't you? Your over statements make it sound like Sea Ray has eliminated customer service, and that is certainly not the case.

To think that Sea Ray isn't just as committed to customer satisfaction as they always have been is incorrect, but to expect that a large company like Sea Ray isn't going to adapt to the current economic climate is an unreasonable expectation, so we have to expect some changes. SR management would be not be doing the job their shareholders expect if they left the entire customer service staff in place to answer questions the dealer should be answering.

I gave you a couple of real examples yesterday........:

"How do I fill my water tank?" ------read the manual!
"Does my boat have a mascerator?" -------read the manual and go look!

How about some more:
"The 3rd snap from the front on my top doesn't fit. Will you pay for it to be repaired?"
"My transom shower drips......will you replace it?"
"My boat is 4 mph slower than it was when I ran it 6 weeks ago?..what do I do?"

It seems to me that there needs to be some dealer or customer training if we are bothering SR Customer Service for answers to those types of questions.

So, do we just bitch about the changes SR has made, or do we adapt to them, and figure out how to work within the new system to get the answers we need and move on. Some of the SR guys I've always relied on have been reassigned or opted for retirement, but it has not kept me from finding out what I need to know in a timely manner.
 
papogator24 said:
That email did not work. It was undeliverable.
Click to expand...


This email worked 10 days ago, but you are right I just tried and it is returned user unknown... I feel sorry for Mark Muntz and the rest of the SeaRay employees that have lost their jobs.....:smt100

Try calling....Sea Ray Boats, Inc.
1-321-449-8628, Option one
 
Frank,
U have ur opinion i have mine ! Im not going to go *** for tat with you. Im stating facts that the blood letting in the customer serivce dept is very very deep and WILL effect customer serivce . PERIOD . U cant take a dept of 12 cut it to 4 and say its going to be business as usual. Come on there are so many other things going on behind the scenes. The guy's that are left are burried and shell shocked!! Dont make this a pissing match.

Rob
 
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