Broker Issue - Deposit withheld from failed deal.

Steve S

Well-Known Member
Jun 5, 2007
3,144
Northern IL.
Boat Info
2000 400 Sedan Bridge with twin CAT 3116's

2000 340 Sundancer - SOLD!
210 Monaco 1987 - SOLD!
Engines
Twin Caterpillar 3116's 350 HP straight drives
On June 5[SUP]th[/SUP], 2012 I signed a contract submitting an offer on a 1999 Sea Ray 340 Sundancer with a broker. The contract did have contingencies for surveys and sea trials; Along with this offer I submitted a 10% deposit of the offer plus an additional 10% of a $250 closing fee specified in the contract. I gave the broker this 10% deposit by wiring funds directly to the their escrow account per the instructions of the sales agent.

<My offer was based on data I received from recent sales listed in "Soldboats.com">

The seller refused my offer and sent a "firm" counter offer, which I found to be unacceptable and I refused to accept this counter offer or make an additional counter offer. On 6/14/12 I informed the sales agent that I was not going to counter offer and I was withdrawing my offer and would be expecting my deposit to be refunded.

The boast was still winterized and in storage and was not in the water yet. There was no survey performed since we had not agreed on a price. There were no miscellaneous fees incurred.

Per Article #5 of the contract – “Should the boat be rejected by the Buyer or the purchase not be consummated by reason of contingencies set forth or by destruction of the boat for any reason, including an act of God, the deposit shall be returned to the Buyer and this agreement becomes null and void."

I sent additional communications to the sales agent on 6/14/12 and on 6/20/12 via the sales agents email requesting the deposit to be refunded.

On Wednesday, 6/20/12 I received a communication from the CFO (from a different email address) stating the sales agent "has gave me the file, I have been traveling at the boat shows, I will be back in the office Late Fri. And take care of it then."

On 7/3/12 I inquired again asking if the check had been processed as promised on 6/20/12. I received no response to this email.

On 7/6/12 I again sent a request asking for my deposit to be sent to me and expressing that I felt they were stalling in processing this refund.

On 7/9/12 I received this response from the CFO: "Yes i will get to this this week, i have been very busy with brokering, sea-trials, and closeting on sold boats,this is the busyest month of the year and i don't have any help in finance any more, O! This is the first e-mail i have got from you! i don't get sales e-mails to xxx ..... My office and e-mail is XXX.
i see you low-balled this boat/offer 10k under NADA then tryed to hurry it up, then never countered? (i have $366.00 in charges/cost
To this deal) we don't work for free!

Note: This was received from the same email address that I received the 6/20/12 communication. "First Email"? Each email was received on a custom "stationary" form.

On 7/9/12, I responded to the previous email from the CFO, thanking him for his "prompt attention in this matter" discussing his negative points about the offer.

On 7/23/12, I still had not received my deposit. I responded with an email stating that I thought that the broker was now intentionally withholding payment on the refund of my deposit. I gave a date of 7/31/12 for receipt of my deposit or I would have to forward this matter to my attorney.

On 7/31/12, I still had not received the deposit refund. That evening, I called the sales agent and expressed that this matter was being turned over to my attorney. He was surprised that I had not received the check and said he would followup on it in the morning. The following morning, 8/1/12, I received a message from the sales agent stating that he had spoken with the CFO and the check was processed on Saturday, 7/28/12 and that I should receive the check "any day".

On 8/1/12, I received this email from the CFO: "Your deposit has been mailed out 07/30/2012, Sorry for the delay I have been very busy"

On 8/4/12, I received a check for the deposit less $366.00 for "showing, mail, time,". NOTE: THE POSTMARK ON THE ENVELOPE WAS 8/1/2012!

As such, the fact that the broker has withheld $366.00 from my deposit for nonexistent fees for “showing, mail, time” on a “Null and Void” contract, I think is unethical, fraudulent and as far as I am concerned outright theft (larceny) of my money. How should I handle recovering the remaining balance of my deposit? :huh:

Thanks!
 
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Wow. What a PITA. a call to the Better Business Bureau and then follow up with your attorney. What a shady way to do business....
 
I would "visit" them in person or at the next show walk around with a sign telling everyone what kind of crooks they are
 
We could all go to their website and click on the "Email Us" tab. Complete the required fields and in the "Comments" section post a link to this thread and ask them if it is true!!

I am sure if they get a few hundred inquiring emails it might make them reconsider the refund in full.


They have a 290 Sundancer I might be interested in. Knowing how they treat potential buyers, I don't think I would feel comfortable dealing with them. Guess I won't inquire about the boat.
 
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Filing a complaint with the BBB can't hurt, as some businesses want to stay clean, but I suspect these slime balls don't care about their rating. I found two superbrokers listed with the BBB. Neither accredited with the BBB. One in Ohio, the other in Michigan. Both had A+ ratings, with no complaints filed. Unfortunately, the BBB is not a collection agency. With amounts this small, you will have to go to small claims court, where attorneys generally aren't even allowed. (at least that's the case in Minnesota) Plus you will have to travel to their area of business, (Ohio or Michigan) so you will risk losing travel costs and time off from work if you lose the case. Even if you win, collecting is difficult. That's a whole other process in itself. This may not be worth it in the long run. I know they don't deserve to get off the hook, but some battles aren't worth the cost.
 
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We could all go to their website and click on the "Email Us" tab. Complete the required fields and in the "Comments" section post a link to this thread and ask them if it is true!!

I am sure if they get a few hundred inquiring emails it might make them reconsider the refund in full.
They have a 290 Sundancer I might be interested in. Knowing how they treat potential buyers, I don't think I would feel comfortable dealing with them. Guess I won't inquire about the boat.

Done.
 
Done, with a request to explain their actions
 
Done. Here's what I said....

Please check out this link and try to explain if this is the way you regularly do business, or if you were just trying to screw this customer for some special reason.

Sorry, but it's slime-ball operations such as yours that give all brokers a bad rep.

Don't bother to call me to explain. I'll watch the posts on Club Sea Ray to see if the buyer got his money refunded.

I don't think you'd want to let the word get around a Sea Ray specific website that you ripped off that buyer for $366. Is that all your reputation in the boat business is worth to you?
 
As a P.S. to my prior post, WA has a Consumer Protection Division that deals specifically with things such as this. I'd be Michigan also has one. It might be worth checking the state's website to find it.
 
Boom! Done!! Good luck.

"Im in a business where good news travels fast, but bad news travels faster! Guess what? So are you! It would be very beneficial for you to not only refund this buyers money, but go to this link and offer an apology to the buyer and everyone else on this forum. Hope you do the right thing...

http://clubsearay.com/showthread.php?t=53979"


Shaun
Sent from my iPhone
 
I also went to the BBB in their area and strongly urged them to look at the CSR site and this tread. I guess we will have to wait and see.

Shaun...... Very nice!
 
These kind of games infuriate me. I've really never had one completely positive interaction with boat dealers, ever. Something about the people that get into that business perhaps. Greedy, insecure jerks. Count me in for having sent them a message via their website.
 
OK, I joined the group. Hope our voice is heard and they do the right thing!
 
Done!
I would also inform Yachtworld of the way this guy does business, gives them a bad name also!! RipoffReport.com is another place to vent if the issue is never solved.
I recently got into it with a local businessman. My husband asked how I made out. I told him "He was an a$$hole, but I'm a bitc! and bitc!es always win"
Yep..I won :grin:... got what I "politely" asked for that same week!!


it's ironic how at the top of this form, it states "don't be left standing at the docks!! Please let us know how we can help you into the boat of your dreams, whether it be a yacht, powerboat, or sailboat!!"

this is how you can help people into the boat of their dreams....don't rip people off!!! Not a good way to do business! Yachtworld and ripoff report will also be informed of your practices!!


http://clubsearay.com/showthread.php/53979-broker-issue-deposit-withheld-from-failed-deal?p=603933
 
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What everyone is doing is great, and i think will get results, BUT has anyone asked the OP if this was his wish? If so i would be happy to send an email. Luckily i've not had this experience in my shopping so far. All sales men have been great and let me crawl all over everyboat i wished. This guy just sounds like a turd
 
To the broker:

I am in the market for a 290DA.

I WAS considering the boat under contract with you.

You lost at least one potential customer.
 
UPDATE - UPDATE - UPDATE


I received the following email from the CFO that was sent at 5:47am:

Hello Steve,
I have! mailed you a check yesterday, for remaining Balance $366.00 of your deposit.
 
Good to see that the matter is being taken care of. I am curious, however, did you ever formally request the return of the $366? If so, what was their response?
 
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