Jeepguy
New Member
- Sep 25, 2010
- 87
- Boat Info
- Black on white 2012 220 Sundeck
Tow vehicle: 2010 Eddie Bauer Explorer 4.6V8
- Engines
- 5.0 V8 Bravo III
I bought my first ever brand new boat this year. I was surprised to find out how different the Sea Ray dealer was from a car dealer. They have a lot to learn about service.
I contacted the dealer 3 times to get a price on adding a second battery. I never did find it out. Ok, I get it, these guys make a lot more money selling boats then from servicing them, but couldn't they have at least recommended someone else to do the work?
When I picked up the boat there was an employee who helped me winch the boat on the trailer, he vanished while I pulled the boat out. I went inside a service bay to ask if someone had zip ties that I might use to affix the license plate. A guy working on a boat said "We can do better than that" and handed me a package of screws.
I felt fine with that at the time, but can you imagine a car dealer handing you a license plate and screws and saying "good luck"?
Their service stopped before the boat was even dry.
The next day a friend came over to check out my new boat while I put on the MC numbers. He asked me why the dealership didn't install the MC numbers...well... I don't know, seems like they could have done that for me.
When I filled the porta head with water it leaked, so I called the dealership. No problem, they would order a new one. But when it came in no one called me, I had to call and see if it was there. And then I didn't know where to go to pick it up.
When you buy a new car they tell you what to do if you need service, where to go, usually even introduce you to the Service Mgr.
There is actually another part that was ordered for me. It was supposed to be installed when I picked the boat up, but was missing. It's been over a week, I'm sure it's in, but I haven't been called.
There were minor missteps through out the whole process, wrong invoices, wrong prices etc.
All of these are small things, but taken together it really shows how much they could learn from a car dealership.
A boats costs a good deal more than a car, I was surprised they don't have the same level of customer care.
BTW I love the new boat!
I contacted the dealer 3 times to get a price on adding a second battery. I never did find it out. Ok, I get it, these guys make a lot more money selling boats then from servicing them, but couldn't they have at least recommended someone else to do the work?
When I picked up the boat there was an employee who helped me winch the boat on the trailer, he vanished while I pulled the boat out. I went inside a service bay to ask if someone had zip ties that I might use to affix the license plate. A guy working on a boat said "We can do better than that" and handed me a package of screws.
I felt fine with that at the time, but can you imagine a car dealer handing you a license plate and screws and saying "good luck"?
Their service stopped before the boat was even dry.
The next day a friend came over to check out my new boat while I put on the MC numbers. He asked me why the dealership didn't install the MC numbers...well... I don't know, seems like they could have done that for me.
When I filled the porta head with water it leaked, so I called the dealership. No problem, they would order a new one. But when it came in no one called me, I had to call and see if it was there. And then I didn't know where to go to pick it up.
When you buy a new car they tell you what to do if you need service, where to go, usually even introduce you to the Service Mgr.
There is actually another part that was ordered for me. It was supposed to be installed when I picked the boat up, but was missing. It's been over a week, I'm sure it's in, but I haven't been called.
There were minor missteps through out the whole process, wrong invoices, wrong prices etc.
All of these are small things, but taken together it really shows how much they could learn from a car dealership.
A boats costs a good deal more than a car, I was surprised they don't have the same level of customer care.
BTW I love the new boat!