Gofirstclass
Well-Known Member
I've used a Kindle for years, probably decades and have had zero problems with them. I was on my 4th one, having replaced the previous ones due to improved features, not with issues with the Kindle themselves. About 2 weeks ago I started having issues with this current one so I decided give Amazon's help line a call to see if they could help diagnose the issues.
I called the number and got a phone tree. I expected the usual 10-30 minutes on hold, despite the message that my call would be answered in the order received and my wait time would be less than one minute.
About 30 seconds later a lady picked up the phone and walked me through some self-checks, all to no avail. Then she said she would send my call to a technician to see if he could help. No luck there either. The first lady got back to me and mumbled something about sending my call to another technician. He got on the phone and no joy with him, but he said they would send me a new Kindle.
Two weeks later, no new Kindle so I called them back. Again, less than a minute on hold before a lady picked up my call. I repeated my story to her, she checked the transcript of the prior call and said she didn't see any comments about replacing my Kindle.
She put me on hold for a couple of minutes and when she came back on the line she said "well, we have good news and bad news." The bad news was that they couldn't replace my Kindle because its warranty expired last January. I thanked her for her time and was about to hang up when she said "Wait, you haven't heard the good news yet."
She went on to say that if I wanted to, I could go to Amazon.com and order a new Kindle. Once it was delivered to me they would refund my entire purchase price. I ordered it within 10 minutes, got it the next day, and the money I spent has already been credited to my bank.
Thanks, Amazon
I called the number and got a phone tree. I expected the usual 10-30 minutes on hold, despite the message that my call would be answered in the order received and my wait time would be less than one minute.
About 30 seconds later a lady picked up the phone and walked me through some self-checks, all to no avail. Then she said she would send my call to a technician to see if he could help. No luck there either. The first lady got back to me and mumbled something about sending my call to another technician. He got on the phone and no joy with him, but he said they would send me a new Kindle.
Two weeks later, no new Kindle so I called them back. Again, less than a minute on hold before a lady picked up my call. I repeated my story to her, she checked the transcript of the prior call and said she didn't see any comments about replacing my Kindle.
She put me on hold for a couple of minutes and when she came back on the line she said "well, we have good news and bad news." The bad news was that they couldn't replace my Kindle because its warranty expired last January. I thanked her for her time and was about to hang up when she said "Wait, you haven't heard the good news yet."
She went on to say that if I wanted to, I could go to Amazon.com and order a new Kindle. Once it was delivered to me they would refund my entire purchase price. I ordered it within 10 minutes, got it the next day, and the money I spent has already been credited to my bank.
Thanks, Amazon
