Gofirstclass
Well-Known Member
I ordered some towing lines to tow the Whaler from Top Knot, a Canby, Oregon company. They made the lines and shipped them within just a couple of days. The order consisted of a tow bridle for the tow boat, a 50’ tow line and a 100’ tow line, plus a 6’ line to attach to the bow eye of the Whaler.
When I received the lines I found that we had mis-communicated on how I wanted one assembled. They had assembled it with a clip on one end and a thimble on the other end. I had wanted it with clips on both ends. The mistake wasn’t really anyone’s fault, just a typical communication error. I called them and they said to ship it back and they would fix it.
When I sent it back I also asked them to build a tow bridle to use on the Whaler to use with two cleats I had installed. I gave them the measurements and (per their request) sent along a drawing of what I wanted.
Today the line they changed for me and the new line I had ordered arrived. I was very pleasantly surprised to see that they had made the Whaler tow bridle exactly as I had asked, and they did not charge me for it. I had thought I would be charged a fee to change the line I had returned and expected to pay for the additional bridle I ordered.
So my hat is off to TopKnot for excellent customer service. Here’s a link to their website.
http://www.mooringlines.com/tow_lines.htm
When I received the lines I found that we had mis-communicated on how I wanted one assembled. They had assembled it with a clip on one end and a thimble on the other end. I had wanted it with clips on both ends. The mistake wasn’t really anyone’s fault, just a typical communication error. I called them and they said to ship it back and they would fix it.
When I sent it back I also asked them to build a tow bridle to use on the Whaler to use with two cleats I had installed. I gave them the measurements and (per their request) sent along a drawing of what I wanted.
Today the line they changed for me and the new line I had ordered arrived. I was very pleasantly surprised to see that they had made the Whaler tow bridle exactly as I had asked, and they did not charge me for it. I had thought I would be charged a fee to change the line I had returned and expected to pay for the additional bridle I ordered.
So my hat is off to TopKnot for excellent customer service. Here’s a link to their website.
http://www.mooringlines.com/tow_lines.htm
