trit21
Active Member
I agree, he is happy and he should be... but I know that if in my company was to tell customers 'not covered under warranty and we are not covering it' and they had to call back many many times (again not my words here) to get it repaired they would not come back and use my services or products. Especially if after getting the information I discovered it was our problem and we did do something wrong, it makes us look like idiots.
Why does it not make SeaRay look like idiots?
Don't get me wrong, I think SeaRay's are a great boat, no boat is perfect, but when there is a problem I don't want to have to continually make phone calls and badger them into fixing something they should have taken responsibility for 3 months ago.
What I am saying is, get the facts then make a determination of whom is to fix the problem. Again, this comes down to BAD CUSTOMER SERVICE......
What happens if you buy a new MAC and in 2 months the battery dies (hey things happen right). You call for replacement and they nope...not gonna do it. You call and call and call and call, finally you get a battery after 3 months. You gonna buy another MAC, probably not....BAD CUSTOMER SERVICE.
Why does it not make SeaRay look like idiots?
Don't get me wrong, I think SeaRay's are a great boat, no boat is perfect, but when there is a problem I don't want to have to continually make phone calls and badger them into fixing something they should have taken responsibility for 3 months ago.
What I am saying is, get the facts then make a determination of whom is to fix the problem. Again, this comes down to BAD CUSTOMER SERVICE......
What happens if you buy a new MAC and in 2 months the battery dies (hey things happen right). You call for replacement and they nope...not gonna do it. You call and call and call and call, finally you get a battery after 3 months. You gonna buy another MAC, probably not....BAD CUSTOMER SERVICE.