Tonka Boater
Well-Known Member
:lol: :smt101 :wow:
Thanks for nothing, dealer
- Thread starter Tonka Boater
- Start date
:lol: :smt101 :wow:
Tonka Boater
Well-Known Member
I had the same question. The original repair on the inside was smaller than a dime. They said they wanted to do it right and have in the shop.
I have to agree. In the heat of the moment I used that "threat" in an email but I don't think it would do anything anyway.
Bridog
Well-Known Member
Yep! Save your threats for when you really need them and hopefully, you never will.:thumbsup:
OldSkool
Active Member
- May 8, 2010
- 4,360
- Boat Info
- restored 1976 SRV200
- Engines
- 188 Mercruiser I/O
I am a corporate technical support specialist. Let me give you the inside track. Now I know who you are Tonka so don't take this personal. It's not an indictment on you.
First you call me. I have no idea who you are. You may be the greatest guy in the world or someone who crys wolf evertime you want out of warranty help. I will tell you that I understand your complaint and want to contact the dealer to get his side of the story. I will commit to nothing in the way of repair or warranty as this is clearly the regional product support manager and dealers call.
The next 2 people I call is the regional service technician and the regional service support manager. I get them on line to make sure the dealer is doing everthing to support our brand name and goodwill to the customer.(Even if it means throwing some corporate dollars to the dealer). In this case the dealer clearly screwed up and we would hold his feet to the fire to make it right by the customer.
The end result of all this saber rattling is that you the customer get your machine/boat/ product returned to you in the same or better condition than you left it with us.
It appears that the dealer is going to repair it. You have accompished what 2 weeks of investigation would take going through the back door. If the repair is not satisfactory then by all means contact the factory guy.
As I said before, I would go postal with the dealer because I am on the back side of many issues like yours. I will be 1600 ft below sea level in a mine on Wednesday with a dealer and customer doing just that. Making an unhappy customer happy after spending $750,000.00 for a mine truck that tore up. We will fix it no matter what the cost as they have ordered 3 more last week. I have done the same thing for single owner operators.(They grow into big company's one day)
Just a bit of ranting, sorry.
First you call me. I have no idea who you are. You may be the greatest guy in the world or someone who crys wolf evertime you want out of warranty help. I will tell you that I understand your complaint and want to contact the dealer to get his side of the story. I will commit to nothing in the way of repair or warranty as this is clearly the regional product support manager and dealers call.
The next 2 people I call is the regional service technician and the regional service support manager. I get them on line to make sure the dealer is doing everthing to support our brand name and goodwill to the customer.(Even if it means throwing some corporate dollars to the dealer). In this case the dealer clearly screwed up and we would hold his feet to the fire to make it right by the customer.
The end result of all this saber rattling is that you the customer get your machine/boat/ product returned to you in the same or better condition than you left it with us.
It appears that the dealer is going to repair it. You have accompished what 2 weeks of investigation would take going through the back door. If the repair is not satisfactory then by all means contact the factory guy.
As I said before, I would go postal with the dealer because I am on the back side of many issues like yours. I will be 1600 ft below sea level in a mine on Wednesday with a dealer and customer doing just that. Making an unhappy customer happy after spending $750,000.00 for a mine truck that tore up. We will fix it no matter what the cost as they have ordered 3 more last week. I have done the same thing for single owner operators.(They grow into big company's one day)
Just a bit of ranting, sorry.
Last edited:
Tonka Boater
Well-Known Member
OldSkool -- good perspective. Thanks!
