Someone at MM Might get fired!

[Morpheus]

Ok ya'll have read my previous drama getting my 20hr service.

Well Right now I should be in the truck driving to Punta Gorda but before I left I wanted to make sure the boat ran.

Started it up all is good, clank shut it down quick and look Belt has come off pully wheel as come off and is frozen.

This is after a 20hr service. I'm really really really done with MarineMax Service now!

 

[chuck1]

Where did you do this test? How long did you run it? Was it on water muffs? Did you have the service manager there?

 

[comsnark]

Which pully? Not all pullys can turn freely by hand. Wobbliness or play are killers, however.

 

[boatmailster]

Ok ya'll have read my previous drama getting my 20hr service.

Well Right now I should be in the truck driving to Punta Gorda but before I left I wanted to make sure the boat ran.

Started it up all is good, clank shut it down quick and look Belt has come off pully wheel as come off and is frozen.

This is after a 20hr service. I'm really really really done with MarineMax Service now!

nobody going to get fired :smt001
you are just another unhappy customer for them
at least you have your boating dream :grin:

 

[comsnark]

In fact. . .the service writter will probably get a percentage of your repair bill when you bring in the boat at 8am, demanding it be ready for use at noon.

(just kidding of course. I don't know how their buisness model works. But the repair will probably be on YOUR dime. . .or the WARRENTY dime. Definatley not THEIR dime.)

 

[Morpheus]

Where did you do this test? How long did you run it? Was it on water muffs? Did you have the service manager there?

Took about 60 seconds for it to happen on the muphs.

This was in front of my house with the boat loaded and truck partially loaded and ready to leave.

looking at the engine it;s one of the smaller wheels smooth surface threaded (well was threaded) on a bold through 2 brackets one of which gos to the alternator.

The threading on the wheel was so hot it was read which indicates to me that the wheel was not spinning and the belt basically forcefully spun the wheel off looks like it might of stripped it some as well.

I'm pretty sure the wheel was damanged from water. The auto bildge pump was not working which they say they fixed during the 20hr service but the bildge did get a bunch of water in it and looking at the wheel it appears to have some rust on it.

When I told them about the bildge not working and that there was water in there they said oh it's fine don't worry.

When you take a boat in and they tell you they have looked it over and then this happens what am I suppose to think especially after all the other trouble I've gone through with them on the other stuff.

I'm going to bet the wheel and the bolt need replacing for sure the belt might need it depends on if it got damanged when it came off.

What's even better is they have what they call an Emergency Service number which I called and left a message but no return phone call.

MM has done a good job at making my summer boating season suck. :smt013

 

[boatmailster]

In fact. . .the service writter will probably get a percentage of your repair bill when you bring in the boat at 8am, demanding it be ready for use at noon.

(just kidding of course. I don't know how their buisness model works. But the repair will probably be on YOUR dime. . .or the WARRENTY dime. Definatley not THEIR dime.)

6% :smt001

 

[comsnark]

Morpheus: I think you need an engine manual!

I am still not clear what component the wheel is attached to. It sounds like an idler pully on the bottom of the engine?? You said the wheel was rusted?

Did you have so much water in the bilge that this wheel was submerged?

Begs the question where is the water coming from. . . .on my boat the back seat has a drain which goes to the bilge (with a hose to ensure the water doesn't hit the engines)

 

[wish2fish]

see if this diagram will help you tell us which pulley.

 

[Morpheus]

Thanks for the picture. Starting bottom lower left of the 2 smallest wheels the one on the left below the alternator that's on the left.

That's what has come off.

The reason alot of water was in there is during the lovebug season (if you don't live in florida or have never been here during lovebug season you won't understand) we had the boat at a dock on the water. I had to clean the boat every day to get rid of the 1" thick layer of dead lovebugs all over it. Which caused alot of water to drain out the back hold which just goes into the bildge and the auto bildge pump was not working but I didn't realize it till there was alot of water in there spashing around on the metal parts of that plastic wheel.

I believe the bearings in that wheel are screwed up. I just finally got hold of marine max but they are having an issue now locating parts. (how they don't have parts in stock for a pretty common engine is beyond me)

 

[Morpheus]

**** UPDATE AS OF 10:20AM ****

:thumbsup: MM Has dispatched a service guy to my location with the parts pulled off another (new) boat they had there since they don't have the parts in stock.

Although I don't think things like this should happen when I just picked it up from it's 20hr service atleast they have done the right thing and hopefully it will be fixed before the rains come and we can enjoy it over this 3 day holiday.

 

[Morpheus]

*** FINAL UPDATE 1:00pm ***

Well they sent out a service guy and he arrived when I expected him to. Showed him the part and he said it's definitly sezied up but it shouldn't do that and it's not a servicable part so it nothing I or anyone did just a bad part.

Took him 5 minutes to complete the work ran the boat another 5 minutes to make sure all is well and off he went.

 

[fwebster]

My question is why do you fell this is a Marine Max problem.

A seized idler bearing is not something anyone is likely to miss, and if it wasn't seized when they serviced your boat, how can you hold them responsible for the part failing?

But, perhaps I'm missing something............

You should also realize that MM has gone above and beyond by removing a part from a new boat in order to salvage your weekend. By doing so, they have effectively made that new boat not available for sale. The better dealers will do that...most will not.

 

[Morpheus]

My question is why do you fell this is a Marine Max problem.

A seized idler bearing is not something anyone is likely to miss, and if it wasn't seized when they serviced your boat, how can you hold them responsible for the part failing?

But, perhaps I'm missing something............

You should also realize that MM has gone above and beyond by removing a part from a new boat in order to salvage your weekend. By doing so, they have effectively made that new boat not available for sale. The better dealers will do that...most will not.

Agreed, the part failing is not anyone's fault. I'm still not 100% convinced when the water was in the bildge cause the pump was not working (again not marine max's fault) but testing of the pumps should be something they do in my opinion but again maybe they did and it worked when they tested it.

If this had been the first issue I probably wouldn't of blown up. Even maybe if it was not the first issue but hadn't been right after the 20hr service.

I never expected them to take the parts out of another boat. I also didn't expect them to come to me. I was ready to take it to the nearest MM to have it fixed.

So yes they did go out of the way to keep me happy but being that the boat as been at MM for service and warranty stuff more then I've had it to use I'd feel differently.

So yes really there is more to it then just this weekends issue and I don't blame them for this weekend's issue but it was like the iceing on the cake.

Even the service guy that came was pretty amazed at what happened because there is a lock nut on the end of the bolt holding this wheel on and that came off somehow and he couldn't find it in the bildge anywhere.

I'm not a boat mechanic but I do look at my engine every time before I start it, checking the fluids and stuff and I wonder if that locking nut was there when I started it up this last time.

Should I be paying attention to these kinds of things, probably but again I'm not a mechanic I know where some parts are and what most of it does but I don't think I would ever notice a nut or screw or bold missing unless I saw a whole where one went.

I've probably said enough here. I mostly vent my frustrations here to get some of you guys expertise on what I experice so I appreaciate any good or bad comments anyone makes.

Anyways thanks for your level headed input Frank, I always learn something new when you post.

 

[chuck1]

Glad they got you back up and running :thumbsup:

 

[Morpheus]

Yup, took an afternoon/sunset cruise out into the harbor and back. Was very hot even the breeze was warm but tollarable (sp) was nice to be out on it again and this time with out the million+ love bugs we had last time we were in this area.

I'll be taking photo's finally for the garage (which appears like is going away) and some final install photo's of the GPS which I'll post in a new thread sometime later this week.

 

[comsnark]

Well. . .it really sounds like MM came through for you.

On the face of it. . .it is REALLY an odd circumstance. However, I don't know what is done during a 20 hour service. Would they have any reason to run the engine? You would think they would just to make sure it still works!

And then between the time they test and the time you put it on muffs, the pull siezes? That is a REALLY odd coincidence.

 

[foxsealady]

MM Service

I feel your pain Morpheus. I've gone round and round with MM and their wonderful service. I've been dealing with a brand new 210 Select for almost 30 days now. We picked up the boat yesterday from MM and found a panel off in the battery area. I took the panel to the MM shop and asked them don't they do a quality check before they release the boat back to the customer. Obviously not.

 

[foxsealady]

MM Service

I feel your pain Morph. I've been dealing with MMs wonderful service on my 210 Select for almost 30 days now. If they would just do a quality check before the customer picks up a boat, it would save them a lot of trouble of redoing something!! :smt009

 

[Searay Jim]

...but testing of the pumps should be something they do in my opinion but again maybe they did and it worked when they tested it.

If you "think" it's something they should do, you should ask them to make sure they do it, or ask them for a line item list of what they do. I don't know of anyone that will do a multi point "check" of everything like that, especially for a 20 hr service. But I'd agree checking what Merc. says should be done at any service interval then discussing it with MM (because I doubt many actually follow the Merc. manual to the letter)

I learned when I first bought mine and had a 100 hour service done. I've never had MM touch mine again, but the visit there for that service (which took 2 visits) is what started me on the path to the current state of the boat... :wink: Live and learn.