Shouldn't this be covered under extended warranty...

Discussion in 'General Discussion' started by skunkman, Jan 26, 2018.

  1. skunkman

    skunkman Member

    348
    May 27, 2014
    Longboat Key
    Looking for 330 Sundancer
    350 twins
    If you have read my previous posts you know I have had a great number of problems with my 2014 330 DA which I purchased new. Recently the AC unit had to be replaced - $3k on my dime. Now the sea pump malfunctioned and has been spraying water on my engines. Last month I noticed some rust on the alternator and starboard manifold. I sprayed it with rust remover and rust repellent, started the engines and found no obvious source of sea water. I have not been able to use the boat until last week. The drive lube was low on the starboard engine. When I went to add more there was rust all over both engines. MarineMax has the boat and the repair estimate is about $11k. I have an extended warranty and they are telling me that likely this too will not be covered. I now have over $20k of non-warranty repairs on this boat. This will take me well over $30k in three and a half years. MarineMax is saying this is an insurance issue. I feel that if a part fails and damages the engines it is a warranty issue.
    Input appreciated
     
  2. Gary B

    Gary B Member

    174
    May 20, 2015
    Long Island
    2007 52 Sedan Bridge
    Cummins QSM 11
    It’s a shame you are having so many issues with a fairly new boat.

    We have purchased the extended warranty on two boats and the list of covered items looks huge however we ran into the same issues you have. Part X is covered but not a related part that is causing the issue. We also found that the labor rate the extended warranty company pays and the time they allocate for certain jobs is unrealistically low.

    If you have a major engine, transmission, generator... repair the warranty will be valuable. Otherwise IMO it does not pay.
     
  3. JimT

    JimT Well-Known Member SILVER Sponsor

    Jul 7, 2009
    Charlotte, NC- LKN
    2010 330 Sundancer
    T-350mags w/BIIIs & Axius, 5.0 kw Kohler
    Do you have an extended Merc drive train warranty or the Brunswick "insurance" product that "covers" the whole boat?
     
  4. skunkman

    skunkman Member

    348
    May 27, 2014
    Longboat Key
    Looking for 330 Sundancer
    350 twins
    Its Brunswick but for drive train only
     
  5. Woody

    Woody Well-Known Member PLATINUM Sponsor

    Nov 20, 2007
    N. Wisconsin/Lk Superior
    2005 420DA
    Cummins 6CTA8.3
    What/where was the sea water pump failure?
     
  6. bahamabreisus

    bahamabreisus Well-Known Member

    Oct 25, 2007
    Hampstead NC
    500 dancer, previous 420,390,300 dancers
    detriot 8v92
    Warranties are very specific to what they will cover. I think I would be looking for someone other than Marine Max to do this repair if its not covered. Just my thinking.
     
  7. JimT

    JimT Well-Known Member SILVER Sponsor

    Jul 7, 2009
    Charlotte, NC- LKN
    2010 330 Sundancer
    T-350mags w/BIIIs & Axius, 5.0 kw Kohler
    The Brunswick product is the equivalent of a home "warranty." Full of exclusions and limitations. When I bought my 330DA used in 2013 I was offered both the extended Merc warranty for two years on the powertrain and the Brunswick insurance program on the "whole" boat. I bought the Merc warranty which was a true extended warranty. I declined the Brunswick insurance warranty. I recovered about 75% of the cost of the Merc warranty with covered repairs. I would have lost my shirt on the Brunswick "warranty" as all of the minor problems would have been excluded or below the deductible.
     
  8. skunkman

    skunkman Member

    348
    May 27, 2014
    Longboat Key
    Looking for 330 Sundancer
    350 twins
    Claim denied. A sea water pump fails after three and a half years causing this much damage and the warranty does not cover it. The boat has had all of its maintenance done as scheduled. This is utter BS. Sea Ray has not stood behind this lemon of a boat either.
     
  9. LG111

    LG111 Active Member

    452
    Jan 4, 2015
    NW
    410
    8.1
    What failed in the sea pump? The Only two parts I can think of is the seal ring and impeller? Both only have a three year life span. Normal maintenance schedule 2-3 years.

    Or are you speaking of the circulation pump in the engine?
     
  10. skunkman

    skunkman Member

    348
    May 27, 2014
    Longboat Key
    Looking for 330 Sundancer
    350 twins
    I'm not sure. I have had yearly service performed by MarineMax. It is a belt driven part from what I have been told. I was told that if the part failed and caused damage to other parts of the boat, insurance may help with the damage portion. I'm hoping this works out.
     
  11. Thornton69

    Thornton69 Active Member

    307
    Sep 15, 2014
    Northern BC
    1980 245 SDC
    1984 18' Valco sled
    5.7 260 Merc/ Bravo 2
    Evanrude 115/80 jet
    Sorry to hear you're having all theses problems. What are they doing for 11k that a leaking sea pump caused? Did you have heating issues as well? You can pretty near buy a couple new long blocks with manifolds for that price.
     
  12. skunkman

    skunkman Member

    348
    May 27, 2014
    Longboat Key
    Looking for 330 Sundancer
    350 twins
    FROM MARINEMAX:

    So we have picked up your vessel and the tech has gone through it to make an estimate. It is going to need a considerable amount of parts and labor to get these motors back to the way that it needs to be. Approx. $8000.00 in parts and 32 hours in labor @ 119/hr. The parts that are needed are all new exhaust for both motors, this is the majority of the cost here as it will take 6hr/per motor to replace exhaust and parts come close to $2810.00/per motor. Then you have the replacement of both Sea Water pumps, pulleys, belts, hose clamps, corroded hardware, etc. This will come to approx. 2600.00 in parts and 10hr labor @ 119/hr. The rest of the time would be for the annual service, engine oil replacement, spark plugs, thermostats, gear oil, ignition cap and rotor, removing drives and checking engine alignment. For this we can do 5hr labor/per motor, since we are doing a lot of the items in the work that caused the damage.
     
  13. skunkman

    skunkman Member

    348
    May 27, 2014
    Longboat Key
    Looking for 330 Sundancer
    350 twins
    BTW - no overheating issues at all
     
  14. Thornton69

    Thornton69 Active Member

    307
    Sep 15, 2014
    Northern BC
    1980 245 SDC
    1984 18' Valco sled
    5.7 260 Merc/ Bravo 2
    Evanrude 115/80 jet
    Crazy! These are only 1/2 cooling systems? Outside the normal maintenance stuff, would think spraying sea water would be more of a cosmetic problem.
    We usually pack a pile of prawn/crabbing gear in the engine compartment and just rinse it all out with freshwater at the end of the trip. Would imagine that would be a lot more contained though than water spraying on belts.
    Hopefully you will get it all figured out.
     
  15. joeyleggz

    joeyleggz Member

    333
    Jan 15, 2013
    long island
    current boat: 1997 sea ray 330 express cruiser
    twin 454's efi
    I think a call to your lawyer is in order those numbers they are throwing out are absolutely redic.....!!!
     
  16. joeyleggz

    joeyleggz Member

    333
    Jan 15, 2013
    long island
    current boat: 1997 sea ray 330 express cruiser
    twin 454's efi
    At the very least I would be reaching out to a local reputable marine mechanic to compare prices ,by the way all hardware below deck should be stainless anyway so I don’t know where all this corrosion is coming in the place if this is a relatively new problem on a four-year-old boat
     
  17. skunkman

    skunkman Member

    348
    May 27, 2014
    Longboat Key
    Looking for 330 Sundancer
    350 twins
    MORE BAD NEWS>

    Now I am told the transom assembly on the starboard engine needs replacing and will cost $3800 in addition to the other costs. I will be into this boat (which I purchased new) for well over $30k in non-covered repairs. Unbelievable!!!
     
  18. copb8tx

    copb8tx Well-Known Member

    Jan 26, 2008
    Lake Texoma, TX
    2005 420 Sundancer
    T-8.1S Horizons
    Your story is stunning and really undermines Sea Ray's quality marketing message. If only there was a way to draw more attention to your plight so that they'd want to shut you up.
     
  19. Ididntdoit

    Ididntdoit Well-Known Member

    Dec 5, 2007
    Newport, RI
    300 Sundancer
    5.0MPI Bravo III
    Hold the fucking phone.........your getting fucked - first of all there is NO WAY your boat needs all new manifolds and risers yet - they are dry joint, I did mine at 7 years and cut them in half just to see how "thin" they really were......while the corrosion may not be "linear" (when they start to go, it happens faster) they still had a ton of life left in them......as for the transom assy. same deal -while it may not be "as new" what are they saying is wrong? cooling tube? hinge pins? all of this can be fixed separately with the motor in the boat - if its a cooling tube problem (which I doubt since your not overheating) have seacocks installed instead.....yes, the sea pumps need service/replacement depending on use, but any "mess" caused by their malfunction can be cleaned up, touched up and treated to ward off future corrosion - educate yourself - these people see you as a "mark" with an open checkbook - they can justify their actions because the parts they are proposing to replace are not "perfect" but at this point its a used boat......and those used parts still have life in them - I'm not saying to run the boat until something fails, but this is ridiculous - again - they are Fucking you - I have followed this story and not jumped in, but I just couldn't stand to see someone get taken advantage of like this any longer.....
     
  20. skunkman

    skunkman Member

    348
    May 27, 2014
    Longboat Key
    Looking for 330 Sundancer
    350 twins
    It is actually bizarre because it is not one thing recurring, it is multiple things. To date these are just some of the issues I have had:

    cabin leaks
    rotting cabin roof
    battery charger failure
    steering issues on port side
    generator repair X3
    gas gauges failed
    cabin trim falling off
    stereo broke
    Trim tab cylinders needed replacement
    AC unit needed replacing (Ouch $3500)
    Starboard engine end caps leaking
    O Rings leaking - replaced
    Engine coupler replaced on starboard engine
    other things I can't remember - or don't want to remember

    ....and of course all mentioned in this post
    I'm hoping I don't have to throw in the cost of a divorce as my wife is getting fed up with this!!!!
     

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