sea ray customer service phone number?

rossdds

New Member
Jan 28, 2010
7
louisiana
Boat Info
2010 250 slx
Engines
396 mercruiser
Does anyone know a phone number or how I can get in touch with Sea Ray directly. I ordered a new 250SLX with my particular options and Sea Ray left off the chartplotter even though it was on the work order document sent to Sea Ray. The dealer claims that Sea Ray left it out of the dash because they didn't have the correct dash unit. You would think that Sea Ray would contact the customer if this were the case. His contact at Sea Ray is someone named "Velvet". The dealer claims it will be replaced but now is having trouble getting any info from Sea Ray. In addition it will be a major overhaul to replace the dash unit. This boat priced out at over 100k and is just sitting at the dealership collecting dust. I am about ready to say "Keep it" and I'll start looking at Cobalts. Help!
 
How disappointing. I hope you get it resolved.

Try this number. It's thier Knoxville location.

(865) 522-4181
 
Does anyone know a phone number or how I can get in touch with Sea Ray directly. I ordered a new 250SLX with my particular options and Sea Ray left off the chartplotter even though it was on the work order document sent to Sea Ray. The dealer claims that Sea Ray left it out of the dash because they didn't have the correct dash unit. You would think that Sea Ray would contact the customer if this were the case. His contact at Sea Ray is someone named "Velvet". The dealer claims it will be replaced but now is having trouble getting any info from Sea Ray. In addition it will be a major overhaul to replace the dash unit. This boat priced out at over 100k and is just sitting at the dealership collecting dust. I am about ready to say "Keep it" and I'll start looking at Cobalts. Help!

While I agree they should have provided a heads up (esp. on a custom order), it is not a big deal to swap out dash panels, gauges, and put in GPS - when they get the parts. The dealer did this for me on my 290 and everything looks and functions perfectly (turned out great). I would take delivery, go have fun, and have them replace when all the parts come in ... if it was me ...
 

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