Rant: Sea Ray designers/Engineers

[captbob1965]

If I ever meet the SOB who had a hand in the design of my 370AC, they will have a bloody nose. I have been a designer and field engineer over the course of my professional career and the one thing I also kept in the back of mind was serviceability. That is not the mantra at Sea Ray or was, do not know about the newer line up. Trying to replace the vacuum pump assembly for the forward head, there is no bloody way anyone of normal stature can do this let alone a 6 footer 300# man like me. there is no easy way to get to the darn thing w/o taking the engine and generator out.:smt013 Wth were they thinking by placing an obviously maintenance item all the where they did??????

I have been told by others to cut an access hole to get to the darn thing, I shouldn't have to????:smt100 I am planning on calling SR customer support for what it is worth, the last time I called I was looking for the shower sump for the master cabin and was told it was an old boat and they did not have the records handy???:smt017 What kind of customer support is that!:smt021\
Thanks for the opportunity to rant. :smt119

 

[All's Well]

I've always had great customer support when calling Sea Ray. They have always been willing to pull out boat specific drawings and information to help when I've had questions.

I would agree that some things should be planned better for service and maintenance work butt it's kind of what we get by cramming 10#s in a 5# bag

 

[370Dancer]

If I ever meet the SOB who had a hand in the design of my 370AC, they will have a bloody nose. I have been a designer and field engineer over the course of my professional career and the one thing I also kept in the back of mind was serviceability. That is not the mantra at Sea Ray or was, do not know about the newer line up. Trying to replace the vacuum pump assembly for the forward head, there is no bloody way anyone of normal stature can do this let alone a 6 footer 300# man like me. there is no easy way to get to the darn thing w/o taking the engine and generator out.:smt013 Wth were they thinking by placing an obviously maintenance item all the where they did??????

I have been told by others to cut an access hole to get to the darn thing, I shouldn't have to????:smt100 I am planning on calling SR customer support for what it is worth, the last time I called I was looking for the shower sump for the master cabin and was told it was an old boat and they did not have the records handy???:smt017 What kind of customer support is that!:smt021\
Thanks for the opportunity to rant. :smt119

This might help you unrant a bit. Sea Ray has owner resources online at their website just for you and me.
Here's yours.
http://www.searay.com/page.aspx/pageid/162289/Owners-Resources.aspx#ModelArchives