NEXTRAIL “custom aluminum boat trailers. BEWARE!!!!

as far as the cross beams are concerned, I assume your boat is similar to mine and has the running gear located in prop tunnels.....I don't know the exact measurement but the running gear only sticks out below the hull around 6" or so.....this may lessen the chance the cross beams would hit and damage the running gear...

cliff

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I agree with Cliff ...shorten the bunks. It looks to be a very well made trailer otherwise. Very nice. I know dealing with bad customer service sucks, but maybe if you present them with a viable solution other than returning the trailer for a refund, they'll work with you and rectify the problem themselves. That seems like the best solution to me.
Is that even an important issue considering that the boat won't sit on the trailer anyway without damaging the driveshafts? According to the PO the builder made some errors, they don't believe they did. The last thing I'd do is start hacking on the trailer before it's 100% clear that the builder won't step up.
 
Looking at Cliff's boat... I would say your pretty close. I would sling it...it's the only way to really know

Plus how else would you adjust the bunks and move tongue weight around
 
that is indeed a 340 in the pic i posted but not mine...it is off the net....

it is hard to tell from pics but it looks like the last cross beam on the trailer is about 3 - 4' away from the end of the bunks which I assume would be where the end of the boat is when the boat is loaded on the trailer....

it also looks like the only exposed running gear that sticks out below the boat and subject to damage from the cross beam is only a foot or two from the end of the bunk....so if the boat will sit on the trailer without the hull touching the cross beams I believe there is no way the small section of exposed running gear can hit the last cross beam....

something to consider....

cliff
 
Dealer says the boat will fit, PO says it's too close for his comfort level to even try it. Soooo

Personally I think bashing the trailer co. before confirming that it doesn't fit, is just wrong. To top it off, he has another poster willing to bash this co. without knowing anything about anything.
 
Is that even an important issue considering that the boat won't sit on the trailer anyway without damaging the driveshafts? According to the PO the builder made some errors, they don't believe they did. The last thing I'd do is start hacking on the trailer before it's 100% clear that the builder won't step up.

That's what I'm saying ...get them to do it if anything. And if I'm not mistaken, the extended bunks are the main concern in damaging the underwater exhaust ...so if they're shortened the last 4-5ft of the boat would then hang off the back of the trailer including the shafts? Obviously just eyeballing it from here, but a potential solution worth exploring I would think...with the manufacturer and measurements.
 
That's what I'm saying ...get them to do it if anything. And if I'm not mistaken, the extended bunks are the main concern in damaging the underwater exhaust ...so if they're shortened the last 4-5ft of the boat would then hang off the back of the trailer including the shafts? Obviously just eyeballing it from here, but a potential solution worth exploring I would think...with the manufacturer and measurements.
To add to things. I'd sling the boat and even carefully set it on the trailer if possible and at that same time I'd check tongue weight and verify the boats correct location on trailer....which could impact the modifications.
 
If it were me....I'd get this boat in slings over the trailer and prove/take pics that as built the trailer can't handle your boat. Be able to show the trailer mfg that they made an error. Coordinate this with them, try to get them there to see for themselves. It might benefit them to see it and be a help in deciding how to correct it. Everyone might find out this isn't as big a deal as it seems.
Does that paperwork say specifically that it's a V-drive boat?
Yes. Paperwork states V drive, underwater exhaust.
 
as far as the cross beams are concerned, I assume your boat is similar to mine and has the running gear located in prop tunnels.....I don't know the exact measurement but the running gear only sticks out below the hull around 6" or so.....this may lessen the chance the cross beams would hit and damage the running gear...

cliff

View attachment 55796
Yes, mine looks just like your photo.
 
that is indeed a 340 in the pic i posted but not mine...it is off the net....

it is hard to tell from pics but it looks like the last cross beam on the trailer is about 3 - 4' away from the end of the bunks which I assume would be where the end of the boat is when the boat is loaded on the trailer....

it also looks like the only exposed running gear that sticks out below the boat and subject to damage from the cross beam is only a foot or two from the end of the bunk....so if the boat will sit on the trailer without the hull touching the cross beams I believe there is no way the small section of exposed running gear can hit the last cross beam....

something to consider....

cliff
3 ft from rear cross beam of trailer to end of bunk.
 
Yes. Paperwork states V drive, underwater exhaust.

Then I would invite them to the launch ramp to look at it and the make the necessary adjustments to the trailer. I don’t know if you have ever put a boat that size on a trailer - I assume you have. I put my 290da on a trailer a number of times - it was a tight / precise fit - nothing like running a 20ft bowrider onto a trailer.

I don’t think I would have paid for an $11k trailer until I saw the boat go on it - maybe that’s just me. Anyhow, I can imagine they and you would not expect some tuning to be required on a custom trailer like that.
 
Thanks for everyone’s input. The problem has been solved. I sold the trailer tonight to a friend with a center console boat with outboards. His boat fits nicely on the trailer. Lesson learned: make sure the boat fits and will load and unload safely before you pay for the trailer, research the company your going to do business with (if I had done that I would have never even called them), and never do business with NEXTRAIL.
 
I'd suggest giving Loadmaster Aluminum Trailers out of Tampa a call if your still in need of a trailer.
 
Hey everyone! Just checking in from Nextrail Trailers. I definitely agree that the trailer in those pictures is beautiful! Built to spec, picked up in person, and taken home as well. Admittedly, a 320 Sundancer is quite a large boat so we do inform all of our large boat owners to exercise caution when loading without the use of a lift. While we understand that this may cause some anxiety for some boat owners, unfortunately it is not an acceptable reason for the full refund of a custom built product. If anyone is in the market for an incredibly well built aluminum trailer for a 320, I recommend PM'ing the owner of this one. Take care and keep doing whatever floats your boat!
 
Hey everyone! Just checking in from Nextrail Trailers. I definitely agree that the trailer in those pictures is beautiful! Built to spec, picked up in person, and taken home as well. Admittedly, a 320 Sundancer is quite a large boat so we do inform all of our large boat owners to exercise caution when loading without the use of a lift. While we understand that this may cause some anxiety for some boat owners, unfortunately it is not an acceptable reason for the full refund of a custom built product. If anyone is in the market for an incredibly well built aluminum trailer for a 320, I recommend PM'ing the owner of this one. Take care and keep doing whatever floats your boat!


Oh! Nevermind, he was able to sell it already. I would love to discuss any and all parts of the trailers we build to all concerned about our quality or customer service. Take care everyone!
 
I bought a trailer a bunch of years ago from Pacific Trailers in Santa Ana, CA for my 1985 23' Cobalt. We put the boat on the trailer and it didn't fit quite right. They told me to bring it to the plant and they lifted the boat and "re-bunked" the trailer to make it fit properly. Is Nextrail unwilling to do that? How can thy make a "custom" trailer without having the boat there to "customize" the fit.

I taught Customer Service Training classes to companies for 25 years. Every company has issues from time-to-time. However, it's how they handle these issues that separates good companies from great. I great company would not allow a customer to leave unhappy....regardless of the cost. In just these 36 posts I believe Nextrail has lost some potential business. I wouldn't buy from them now regardless of the quality of the product.
Shawn
 
If you read post 1, you will see that it wasn't a custom trailer. There were 3 add ons that would have nothing to do with the fit.
 
I bought a trailer a bunch of years ago from Pacific Trailers in Santa Ana, CA for my 1985 23' Cobalt. We put the boat on the trailer and it didn't fit quite right. They told me to bring it to the plant and they lifted the boat and "re-bunked" the trailer to make it fit properly. Is Nextrail unwilling to do that? How can thy make a "custom" trailer without having the boat there to "customize" the fit.

I taught Customer Service Training classes to companies for 25 years. Every company has issues from time-to-time. However, it's how they handle these issues that separates good companies from great. I great company would not allow a customer to leave unhappy....regardless of the cost. In just these 36 posts I believe Nextrail has lost some potential business. I wouldn't buy from them now regardless of the quality of the product.
Shawn
Nextrail never took a single measurement of my boat, nor have they seen the boat. To date they still never returned a single call from me or ever offered to try to resolve the issue. I agree with you, Customer Service is what makes the difference with any company. I once worked for a very large company. If there was a problem the first thing the owner would do was say: what can we do to make you happy? 99% of the time the issue was solved right that minute.
 
Larry, FYI, many trailer manufacturers don't need to measure a customer's boat. They have all the measurements in their computers and can build a trailer for a boat without ever seeing the boat.

As one who worked in retail for many years and dealt with the occasional customer complaint I used a variation of that question many times.

Often it was just a matter of a customer wanting to vent so I would listen to what he had to say, paraphrase it back to him to make sure I understood it, then my follow on comment was "Well, I'm not sure we can do all of that but let me go to work on it for you."

Often it was a simple task to make the customer happy but there were times where the customer's request was simply not reasonable. I had to tell them that when that was the case.

You can't please everyone.
 

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