New Citimarine AC Is this OK?

Discussion in 'General Maintenance/Repair Questions' started by dtfeld, May 26, 2022.

  1. dtfeld

    dtfeld Water Contrails GOLD Sponsor

    Jun 5, 2016
    Milton, GA
    410 Sundancer
    2001
    12" Axiom and 9" Axiom+ MFD
    Cat 3126 V-Drives
    Ordered new Citimarine CTM CT-16 AC unit. 2 day shipping I was pretty pumped. Box arrive looked like it had survived the trip OK.

    However, when I went to unbox, I notice that the main pipe leading to the top of the compressor seems to be crushed (see picture). Anybody have a picture of what its supposed to be? I assume it supposed to be a full flow pipe at that location.

    Citimarine online chat not very helpful...

    IMG-0069.jpg
     
  2. dtfeld

    dtfeld Water Contrails GOLD Sponsor

    Jun 5, 2016
    Milton, GA
    410 Sundancer
    2001
    12" Axiom and 9" Axiom+ MFD
    Cat 3126 V-Drives
    Well I will give them cuddos on the customer service. The rep I was chatting with online actually picked up the phone, and called me. Its on it way back to Citimarine for a replacement. 10+ on communication and quick service.
     
    Chris-380, MonacoMike, JC3 and 2 others like this.
  3. techmitch

    techmitch Well-Known Member PLATINUM Sponsor

    May 1, 2008
    Chesapeake Bay, Middle River/Frog Mortar Creek MD.
    1999 270 DA
    Twin 4.3s W/Alpa I Gen II's
    I don't like it one bit. It may work fine now but could be a problem in the future, likely post warranty but maybe not and then they might say you damaged. However it was damaged may have compromised the solder/welds at either end of the damage.
     
    dtfeld likes this.
  4. techmitch

    techmitch Well-Known Member PLATINUM Sponsor

    May 1, 2008
    Chesapeake Bay, Middle River/Frog Mortar Creek MD.
    1999 270 DA
    Twin 4.3s W/Alpa I Gen II's
    Walked away from my computer without hitting reply.
    Glad to hear that they are taking care of it for you.
     
    dtfeld likes this.
  5. dtfeld

    dtfeld Water Contrails GOLD Sponsor

    Jun 5, 2016
    Milton, GA
    410 Sundancer
    2001
    12" Axiom and 9" Axiom+ MFD
    Cat 3126 V-Drives
    Already shipped back. They will send a new unit back once they receive back. I'm on vacation, so that will be fine...not going to miss anything.
     
    Phil S likes this.
  6. bahamabreisus

    bahamabreisus Well-Known Member

    Oct 25, 2007
    Hampstead NC
    500 dancer, previous 420,390,300 dancers
    detriot 8v92
    We bought a Webasto from them last week, great service.
     
    dtfeld likes this.
  7. dtfeld

    dtfeld Water Contrails GOLD Sponsor

    Jun 5, 2016
    Milton, GA
    410 Sundancer
    2001
    12" Axiom and 9" Axiom+ MFD
    Cat 3126 V-Drives
    So far they have stepped up. Originally, I asked if they could ship UPS, but they said that UPS damaged their AC units in shipping. I went with the standard and free Fed Ex.

    I think the issue is how they have the units packed...there is no protection on that pipe, so if it gets turned over on shipment, it will bend/smash that pipe. I think its more of a packaging issue. They need to add some support around that pipe, then I don't think it would matter. That pipe is the one damaged, and it right were the packaging stops.

    A1F65646-5660-47BF-93C4-9C71B5EF997A.jpeg

    However, still looking forward to getting it installed with the new touch screen thermostat. No more 3 fingered double secret handshake to change setting on the old SMX II. However, still have to work out how to mount the remote...requires a hole to be cut. I prefer a mounting plate of some kind. Otherwise I'll run out of places to cut holes.
     
    Last edited: May 26, 2022
  8. bahamabreisus

    bahamabreisus Well-Known Member

    Oct 25, 2007
    Hampstead NC
    500 dancer, previous 420,390,300 dancers
    detriot 8v92
    We have had luck with trophy shops making panel for us. Same problem, all these different brands have different size control panels.
     
    dtfeld likes this.
  9. Dani-Lu

    Dani-Lu Well-Known Member SILVER Sponsor

    Apr 20, 2007
    Delray Beach, Fl
    2001 410DA
    3126 Cats
    I was very happy with Citimarine’s service through the sales process and post sales support. Great company. My CT-10 model is installed in the stateroom and is working great. Tough install in such a tight space! Glad it is done!
     
    mrsrobinson likes this.
  10. Dani-Lu

    Dani-Lu Well-Known Member SILVER Sponsor

    Apr 20, 2007
    Delray Beach, Fl
    2001 410DA
    3126 Cats
    Fortunately Citimarine told me to purchase the adapter cable, which made the existing SMX II panel plug and play.
     
  11. Blueone

    Blueone Well-Known Member SILVER Sponsor

    Jan 24, 2007
    Lake Erie, Ohio
    2004 420 Sundancer
    Cummins 6CTA 450's
    I can tell you not happy with Marinaire right now…..my masterAC unit went down with low Freon this weekend… I ripped it out and they said they would pay for shipping and labor that wasn’t part of the warranty…. Installed July last year…..I was expecting 10 years trouble free….. really not happy
     
    dtfeld likes this.
  12. dtfeld

    dtfeld Water Contrails GOLD Sponsor

    Jun 5, 2016
    Milton, GA
    410 Sundancer
    2001
    12" Axiom and 9" Axiom+ MFD
    Cat 3126 V-Drives
    Sorry to hear. Citi mentioned this exact scenario going on with Marinaire lately. I discounted it at the time as sales talking points…maybe not.

    on the flip side, with some gas and a hose set off Amazon, you should be able to field service and get yourself a few months. But…1 year??? Yeah, I’d be pissed too.

    It will be interesting to see if the Citi unit holds up, because once I added in the new thermostat, the domestic units were not too much more $$$
     
  13. firecadet613

    firecadet613 Well-Known Member

    May 10, 2007
    Indiana
    2007 Four Winns V358
    Twin VP 5.7GXi V-Drive / ZF63s
    Damn, do you leave it running full time or on dehumidifier mode? Keep us posted...
     
  14. Blueone

    Blueone Well-Known Member SILVER Sponsor

    Jan 24, 2007
    Lake Erie, Ohio
    2004 420 Sundancer
    Cummins 6CTA 450's
    No…always off not impressed right now
     
    firecadet613 likes this.
  15. dtfeld

    dtfeld Water Contrails GOLD Sponsor

    Jun 5, 2016
    Milton, GA
    410 Sundancer
    2001
    12" Axiom and 9" Axiom+ MFD
    Cat 3126 V-Drives
    I left my main unit running...may have to rethink that
     
  16. firecadet613

    firecadet613 Well-Known Member

    May 10, 2007
    Indiana
    2007 Four Winns V358
    Twin VP 5.7GXi V-Drive / ZF63s
    Says the guy who talked me into MarinAire LOL.
     
    dtfeld and Blueone like this.
  17. bbwhitejr

    bbwhitejr Well-Known Member SILVER Sponsor

    Apr 14, 2013
    Lake Lanier GA
    2003 420DA, 6CTAs
    NA
    I leave both of mine set on 78* when we are away from the boat with 2-small fans circulating air. I have always done this on every boat.

    Bennett
     
    SKybolt likes this.
  18. Windjammer

    Windjammer Well-Known Member SILVER Sponsor

    644
    Nov 10, 2007
    Marietta, GA
    340 Sundancer 2006
    8.1 Mercruiser V-Drives
    Just had a new Dometic 12,000 btu unit installed yesterday. Got 12 years out of the old one.
     
    dtfeld likes this.
  19. quality time

    quality time Well-Known Member

    Oct 30, 2007
    Upper Chesapeake Bay
    2003 480DB
    QSM11's
    My salon unit bit the dust after 18 years and I was hesitant to go with Dometic again since the new units get pretty bad reviews. In the end, stuck with them and went with a 27k BTU that's an absolute beast and seems built very well. I have a feeling that most of the complaints are for the smaller turbo units.
     
  20. carterchapman

    carterchapman Well-Known Member TECHNICAL Contributor SILVER Sponsor

    Mar 25, 2008
    Lake Chickamauga/Marietta, GA/Ft. Myers, FL
    2006 Sea Ray 58 DB
    MAN CRM V8-900s, Twin Disc Drives; Onan 21.5 Generator
    I remember when you put that one in!
     
    dtfeld likes this.

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