New boat survey from Sea Ray

If I remember correctly, it was about 3 months after taking delivery... (that was in 2004)
 
My dealer is offering a $50 credit if you bring your completed survey by the dealership and leave it with them and it has all "10's" on the survey.

Is anyone else getting a similar or better offer from their dealer?
 
I was offered free winter storage for all 10s.
And in these parts, that's quite an offer.

I declined.
 
wow! ..sounds almost like a br!&# :smt018 ....well... I can tell you that all I was told was if I couldn't give them 10's to please contact them with whatever issue I had and give them a chance before sending it in.
 
Got mine about 2 months after purchase the 2nd time and 3 months the 1st time around. Both times the Dealership never asked me to do anything special concerning my vote. Either they were confident or just did not care. :smt017 They did a good job so I lean towards the confident part. :thumbsup:
 
The first survey was about a month or two after delivery. The second survey is sitting on my desk right now which is 10 months after delivery.
 
received mine in seven weeks and slammed the Lake Union Sea Ray Dealership. Contact me if you plan on buying a boat from them.
 
Just received my letter prodding me for all 10’s. They made me an offer that I may have to refuse – a free oil change, good for one year. I’m not totally satisfied with the service at this point and if you were to give someone a perfect score, then they have no reason or incentive to improve the relationship.
 
I have had a phone survey from Merc and Sea Ray - nothing on paper.
 
The more I ponder the offers some of the SR dealers are making, perhaps to conserve their “Ambassador†rating, the more I am somewhat troubled by the ethics of this practice.
In running my business, I would never consider providing special gifts to clients to insure rave reviews. Excellent relations before, during and after the business relationship would seem to go much further to keep happy customers.
I would have been more impressed if sales and service would have called and said something like “we have your evaluation coming up soon, is everything totally acceptable with your purchase and can we do anything else for you at this time?†To be fair, they did say if there was any reason a “10†could not be given on any question, to contact them before returning the survey.
The manner in which this is being handled makes me think that the survey is more important than the client.
 
cr0ck1 said:
I just got mine and got no offers to put all 10s.. i wish they did.. im kinda broke right now and got my first 20 hour service coming up and i heard its hundreds of dolllars. :smt015

Wasn't that service included in your purchase price? When I bought my 185 (granted - 6 years ago now), they included the first 2 100 hour services.
 
I just received a survey but I think it's a "service" related one. It's only 10 questions. I also received the phone call to "please give all 10's and if there is something that you don't feel is worthy of a 10 to please call them and they will address it". I don't think it's right that some dealers offer free services for a good score. I would have a hard time giving a good score this time around on my new boat purchase, but at the same time, I also don't want to be on my dealers sh!t list. :smt100 I'm sure the responses are not anonymous.
 
I would think something like this would be GREAT. I would be holding that survey in my hand like it was the willy wonka gold certificate. I would walk into the dealer office with it taped to my forehead and a nice long list of things that needed to be done on the boat.
 
TurtleTone said:
I would think something like this would be GREAT. I would be holding that survey in my hand like it was the willy wonka gold certificate. I would walk into the dealer office with it taped to my forehead and a nice long list of things that needed to be done on the boat.
:smt043 :smt043 :smt043 Your right on Turtle Tone. I think when I do get my survey I will keep it until the end of the Summer. :thumbsup:
 
Well. . .. I bought a brokerage boat through a SeaRay dealer (i.e.; the broker worked in the dealership). I then proceeded to spend SIGNIFICANT money on maintenance (exhaust replacement on twins, plus a few other jobs) through the service department.

The more time that goes by. . the less satisfied I was in (1) service (2) quality of work and (3) integrity.

Lucky for them that they did not send me a service survey.
 
I caught heat for tanking a survey ..... But it was honest...

There trying to BUY u... why not just invest the money in serivce....

Rob
 

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