Luckydogs
New Member
Alright, you all have heard my complaining for the past month about the problems I have had with my gen and service. Well here's an update and an opportunity for me to warn anyone in my area to stay clear of Grandpappy Point Marina on Lake Texoma.
Had the gen serviced at Grandpappy on June 30th due to a surging/hunting issue I was having. The tech assigned to the job instructed me upon delivery of the boat/gen to back the boat in front of his shop so that he could hook up the water hose to service it. At the time I didn't kow that was a "no-no". Well, after two hours the tech had re-calibrated the gen and the hunting/surging problem was now fixed.
On July 3rd, I splashed and after tying up and starting the gen I noticed it didn't sound right; the volts were a solid 120 but something was not right. So, I checked the oil and noticed that it was over filled so I drained some in a water bottle and this is when I noticed there was water in the oil. I then drained all the oil and filled with fresh oil and ran the gen for 20-30 minutes and re-checked the oil; no water. But, the new pinging noise I had noticed earlier was still present. During the long 4th of July weekend I started and ran the gen a couple of times but never ran it for too long and during the operating times; it was harder to start, had white smoke come from the exhaust and the pinging noise was still presnt.
I take the boat and gen back to Grandpappy Marina on July 7th were is sat for weeks until they were able to determine that cylinder #1 had no compression so the gen had to be pulled from the boat and put on the bench. At no time did Grandpappy apologize or taken any responsibility and when the gen was pulled, the tech said the culprit of the water intrusion was the anti-siphon valve. The tech even denied that he serviced it via waterhose and that he had to back the boat in the water to service it. The same valve that has been on the gen for the previous 500 hours I put on the motor all the sudden went bad!!!!!!!! I don't think that "just happens". And I don't think it was a blown head gasket because after changing the oil I never noticed water in the oil again.
So I finally had to contact the GM of Grandpappy who on 8/8 tells me that the gen will require a major disassembly and if there is damage to the block caused by the broken rod it would require a new long block and after all is said and done; I'm gonna be out $4k. It took them five weeks to tell me this and they said because I'm not a Grandpappy Marina customer, that all their customers come before me.
I finally took possession of my crippled gen on 8/10 and delivered it to Parker Power Systems in Carrollton, Texas who after 48 hours have already diagnosed the problem and broken the gen down. Unfortunately, the rod did break and took a chunk out of the block so I have ordered a new block from Westerbeke and Parker Power should have it in by next Wed, assembled and back up and running by next Friday and; their quote was a thousand less than Grandpappy's.
So after all that said; what should I do about Grandpappy?? Any chance I can prove to the GM or owner that the tech made a mistake and caused this???? Or should I just let it go and make it my mission to run thier name in the dirt?????????
Had the gen serviced at Grandpappy on June 30th due to a surging/hunting issue I was having. The tech assigned to the job instructed me upon delivery of the boat/gen to back the boat in front of his shop so that he could hook up the water hose to service it. At the time I didn't kow that was a "no-no". Well, after two hours the tech had re-calibrated the gen and the hunting/surging problem was now fixed.
On July 3rd, I splashed and after tying up and starting the gen I noticed it didn't sound right; the volts were a solid 120 but something was not right. So, I checked the oil and noticed that it was over filled so I drained some in a water bottle and this is when I noticed there was water in the oil. I then drained all the oil and filled with fresh oil and ran the gen for 20-30 minutes and re-checked the oil; no water. But, the new pinging noise I had noticed earlier was still present. During the long 4th of July weekend I started and ran the gen a couple of times but never ran it for too long and during the operating times; it was harder to start, had white smoke come from the exhaust and the pinging noise was still presnt.
I take the boat and gen back to Grandpappy Marina on July 7th were is sat for weeks until they were able to determine that cylinder #1 had no compression so the gen had to be pulled from the boat and put on the bench. At no time did Grandpappy apologize or taken any responsibility and when the gen was pulled, the tech said the culprit of the water intrusion was the anti-siphon valve. The tech even denied that he serviced it via waterhose and that he had to back the boat in the water to service it. The same valve that has been on the gen for the previous 500 hours I put on the motor all the sudden went bad!!!!!!!! I don't think that "just happens". And I don't think it was a blown head gasket because after changing the oil I never noticed water in the oil again.
So I finally had to contact the GM of Grandpappy who on 8/8 tells me that the gen will require a major disassembly and if there is damage to the block caused by the broken rod it would require a new long block and after all is said and done; I'm gonna be out $4k. It took them five weeks to tell me this and they said because I'm not a Grandpappy Marina customer, that all their customers come before me.
I finally took possession of my crippled gen on 8/10 and delivered it to Parker Power Systems in Carrollton, Texas who after 48 hours have already diagnosed the problem and broken the gen down. Unfortunately, the rod did break and took a chunk out of the block so I have ordered a new block from Westerbeke and Parker Power should have it in by next Wed, assembled and back up and running by next Friday and; their quote was a thousand less than Grandpappy's.
So after all that said; what should I do about Grandpappy?? Any chance I can prove to the GM or owner that the tech made a mistake and caused this???? Or should I just let it go and make it my mission to run thier name in the dirt?????????
Last edited:
