Masteradjust software installer password

Marc Rainaldo

Active Member
Apr 18, 2019
260
Netherlands
Boat Info
Sea Ray 500 DA 1994
Engines
Detroit diesel 6v92
Hello all,

just upgraded my mastervolt system with a combimaster 3000.
Already had a chargemaster 12/25

from advise from a local distributor I bought the smartremote control display.
Awesome display but only could monitor the combimaster.
The distributor says that maybe the chargermaster needs to get a firmware upgrade so I bought the mastervolt usb interface.

nice device to monitor everything but with the latest software you can’t update your device by yourself you need a installer password.

the distributor couldn’t help me and I was already thinking that something was wrong about the things he told me so I called mastervolt. After complaining about the less technical support I received they connect me to a technical guy from mastervolt. Finally a good conversation and information

The smartremote can only monitor 1 device, if I want to see all devices I need the EasyView 5. Lucky me I kept all the stuff from the smartremote and I could send it back. Any minute the EasyView 5 should be delivered for me.

But now I have my system complete I don’t like that I can’t update my devices. Local mastervolt dealers says, bring eveything here and we update for you. Ain’t gonna happen because everything is nicely installed and I have all the equipment to do the upgrade myself except the installer password from the masteradjust software.

can anyone help me with this password? No login name needed, only a password.

Thanks
 
Hello Marc, I have the same problem with my Mastervolt system. Everything works after my own installation, but now I should go to the dealer, because the dealer/installer password is required.
Have you been lucky in the meantime and been able to find out?
Then please send it to me!
Thank you in advance
Regards Mani
 
Hello Marc, I have the same problem with my Mastervolt system. Everything works after my own installation, but now I should go to the dealer, because the dealer/installer password is required.
Have you been lucky in the meantime and been able to find out?
Then please send it to me!
Thank you in advance
Regards Mani
Hello Mani, I forgot to update my started thread, srry for that.

After all I didn’t needed the passwords. From my local dealer I received the latest firmware files and with that firmware file you can upgrade the device without needing the password.

After updating I didn’t spent time to search for passwords, everything is working perfect.

good luck and ask your local dealer for the firmware files.
 

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