Gofirstclass
Well-Known Member
If there is, I'm not aware of it but if there is such a term I'd sure apply it to a boat yard in Portland, OR. When I started this thread I didn't mean for it to be so long, but here it is.
Here's my story. I had a transmission on the port engine go out in May when we were bringing the boat back from Portland, OR. I had to leave it at the municipal marina in The Dalles, OR where it crapped out. I wanted to get it back to a boat yard in Portland that I'd had work on the boat in the past. A couple of weeks of horrendous winds followed by 2+ week trip to Europe followed by more horrible winds kept me from getting it down there, but finally in mid-July we got it back down there.
At that time I told them what I wanted fixed (port transmission and generator) and when it needed to be done (NLT October 15). I was assured it would be done and not to worry.
I made repeated calls to them to check on their progress and was assured by Joe (the owner) and Brian (yard foreman) that it would be ready. Wednesday of last week I called again and talked with Brian and told him I thought we would be there around lunch time or a little after.
So Monday we showed up around 10:30 to pick up the boat and cruise it up river to home. Brian came out of his office and appeared to have been caught off guard. His first words were something to the effect that we had showed up about 2 hours earlier than expected and they were "just finishing" some things on the boat and then wanted to wash it. I told him the wash job wasn't necessary and he said it really was because the boat yard had an infestation of bugs and he wanted to wash them of
While waiting I talked with Joe and told him I was disappointed that they'd had the boat for almost 3 months and didn't get the genset done. He mumbled something about the transmission parts that came in to repair it were wrong so he had to send them back and that delayed the repairs by 4 days. I said "C'mon Joe, you had my boat for 3 months. How could a 4 day delay keep you from getting it ready?" He didn't have an answer for that.
So Jim and I were going to take our stuff down the ramp to the boat but would stay out of the way of the workers. When we got down to the boat we found out they did not have the generator running and had only put the boat in the water late the prior Friday night.
I went back to Brian and told him I was very disappointed that they didn't have the gennie running. He stammered around and said "Well, we had it running great when the boat was on the blocks, I just don't know what happened to it."
I said "Really? Please explain to me how you ran my generator on the hard without having a source of water for cooling."
He knew I had caught him in a lie so he mumbled something about being confused between my boat and another.
So around 4:30 when it was definite that they didn't have a clue what was wrong with the genset I told Brian to get my bill ready, that we were taking off. Joe and I took a 30 minute sea trial to make sure the transmission worked (it did). They did prepare my bill, I paid him and we pulled out.
So, here's a warning to boaters in the Portland, OR area. DO NOT take your boat to Multnomah Yacht Repair. If you do, don't expect it to be done on time and don't expect the repairs to be completed if you have more than one job for them to do.
We lost a whole summer waiting for them to get Beachcomber done and I'm pi$$ed off about that.
Here's my story. I had a transmission on the port engine go out in May when we were bringing the boat back from Portland, OR. I had to leave it at the municipal marina in The Dalles, OR where it crapped out. I wanted to get it back to a boat yard in Portland that I'd had work on the boat in the past. A couple of weeks of horrendous winds followed by 2+ week trip to Europe followed by more horrible winds kept me from getting it down there, but finally in mid-July we got it back down there.
At that time I told them what I wanted fixed (port transmission and generator) and when it needed to be done (NLT October 15). I was assured it would be done and not to worry.
I made repeated calls to them to check on their progress and was assured by Joe (the owner) and Brian (yard foreman) that it would be ready. Wednesday of last week I called again and talked with Brian and told him I thought we would be there around lunch time or a little after.
So Monday we showed up around 10:30 to pick up the boat and cruise it up river to home. Brian came out of his office and appeared to have been caught off guard. His first words were something to the effect that we had showed up about 2 hours earlier than expected and they were "just finishing" some things on the boat and then wanted to wash it. I told him the wash job wasn't necessary and he said it really was because the boat yard had an infestation of bugs and he wanted to wash them of
While waiting I talked with Joe and told him I was disappointed that they'd had the boat for almost 3 months and didn't get the genset done. He mumbled something about the transmission parts that came in to repair it were wrong so he had to send them back and that delayed the repairs by 4 days. I said "C'mon Joe, you had my boat for 3 months. How could a 4 day delay keep you from getting it ready?" He didn't have an answer for that.
So Jim and I were going to take our stuff down the ramp to the boat but would stay out of the way of the workers. When we got down to the boat we found out they did not have the generator running and had only put the boat in the water late the prior Friday night.
I went back to Brian and told him I was very disappointed that they didn't have the gennie running. He stammered around and said "Well, we had it running great when the boat was on the blocks, I just don't know what happened to it."
I said "Really? Please explain to me how you ran my generator on the hard without having a source of water for cooling."
He knew I had caught him in a lie so he mumbled something about being confused between my boat and another.
So around 4:30 when it was definite that they didn't have a clue what was wrong with the genset I told Brian to get my bill ready, that we were taking off. Joe and I took a 30 minute sea trial to make sure the transmission worked (it did). They did prepare my bill, I paid him and we pulled out.
So, here's a warning to boaters in the Portland, OR area. DO NOT take your boat to Multnomah Yacht Repair. If you do, don't expect it to be done on time and don't expect the repairs to be completed if you have more than one job for them to do.
We lost a whole summer waiting for them to get Beachcomber done and I'm pi$$ed off about that.
