Has Sea Ray gone stupid ???

Woody said:
:smt043This criticism coming from a guy with a 60' long boat:smt043 What you compensating for GFC?:smt043
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Not a thing. My boat is not a new one, so no compensating here. Also no need to! :thumbsup: :thumbsup: :thumbsup: :thumbsup: :thumbsup: :thumbsup:
 
I’m always amazed when one of these manufacturing threads gets going someone will bring their issues to the table and say that they were not helped. I can understand their aggravation but to put the repair issue on the manufacturer at times is ill placed.

Dealers are bound to uphold the warranty however administering it can be handled different ways by different dealers. Most times the manufacturer only hears about issues when a series of product is impacted by poor quality. One off issues are handled, warranty claim filed, and dismissed by the dealer. That being said even the manufacturer can help out in instances where warranty has expired provided the dealer makes a good case for the client. Believe me the manufacturer does not want bad press.

As far as pricing, the manufacture always runs a fine line of market share and profitability. Do they cut price to gain share or hold price to gain profit? When a competitive brand moves between these two the market must reassess its position and see if they need to adjust. Sometimes they are playing catch up and sometimes they are leading the movement.

Point is, if you don’t like the pricing on a particular model this year then wait until next to see if its gets market adjusted.

Just my opinion from the corporate side
 
Mike, I am not saying what you are going through is not valid at all. Whether your issue is dealer or corporate I can not say. I do know that what I have stated is a matter of corporate procedure and it is from that view I gave my post.

Sounds like you have had many issues with your boat with no help from either the dealer or corporate. Have you tried writing to Brunswick directly with the issues? If I know you you have already done this and still have no help. For this I have no answer not being a Brunswick rep. I can tell you that in our business we have field based techs to help with customer issues that arise. I'm sure we have not made everyone happy but that does not stop us continuing to try.

Again I am most sorry for your issues and hope they can be worked out.
 
As everything seems to go these days, nothing seems cut and dry anymore. To keep the long story short, I wouldn't let my dealer fix the manafacturers defects without assurances from Sea Ray that they would address quality control issues. You see I am a man of principal, and to just fix "my"problems and do nothing for the next guy is not my style. I know people don't do things like this, people care about themselves, not me. I won't let the declining values in this country drag me in. Fixing my boat would only mask the real problem of quality control.
I challenge you to read the 240da thread. Seems like alot of 240's had the same issues, Sea Ray never addressed them. They just kept turning out defective boat after defective boat, for the dealers to fix.
They didn't like my ultimatums, I didn't like their attitude. So I walked away and fixed my own boat and kept my head held high. It didn't do a thing to help anyone, and most would say I am stupid. But I don't care. I feel good about myself, and sleep well at night.

I wanted to add. I didn't drink the cool aid, and I didn't take any free stuff to keep my mouth shut. Therefore, when I complain I have a leg to stand on. My opinion of course. I didn't want anything for free, I wanted what I paid for.
 
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I would also add, I don't just randomly bash Sea Ray. I generally wait to be asked my opinion, or inquired about what happened, or given the opportunity to share.
 
Mike,

I'll take your word for the defects. I have no reason to doubt you. My eyes are not so jaded by corporate to disbelieve that some product runs can have issues. I worked dealer side for many years and understand the frustration the customer has when he can't get thing made right. I just switched my position at work from technical trainer to head up the technical helpdesk IT functions. That would be the computer stuff related to machine operation.

I wanted to get back to the dealer technical support to try and help with issues like you have had. You're the kind of principled guy that makes me want to work harder to resolve issues.

Bill
 
I think one other thing needs to be recognized. I suspect there is a whole new corporate team in place now. I hope they treat their customers better than what I experienced.
 
Summer Fun II said:
Mike, I take it, You had alot of problems with yours ?.
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islandhopper00 said:
Understatement......and Sea Ray didn't do a damn thing to help me.
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islandhopper00 said:
Sorry, I don't believe a word of this. It all sounds great, but don't believe it. Sea Ray has leftover boats in dealer showrooms around the country right now. Just because x,y,z company is charging x amount of dollars for their better or worse boats, doesn't mean Sea Ray has to follow. Set your own pricing. You can show me the books and I'll not beileve the MSRP pricing on cruisers. Just be honest, you don't care if the people that bought Sea Ray before can now, because your target customer isn't them anymore.
No worries, I wouldn't buy another new Sea Ray after the way Sea Ray treated me on my new boat. So you haven't lost a customer. I bet you don't know why my boats name is Frayed Knot!
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islandhopper00 said:
Woody, the thread is long but I posted most of it in the official 240da thread.
But I'll make a short list,
holes drilled in the hull for overboard discharges were drilled in the wrong place, covered up and re drilled. Never was disclosed to me at time of sale. Of course after the boat started aging, and I was waxing I found them.

Windshield has never lined up correctly, walk through window never has lined up correctly.

The helm dash was damaged and repaired, never was disclosed to me before sale. Of course after aging the repair is an eye sore.

The galley was not installed correctly, and needed to adjusted to be able to fit the table in the vee berth to make the bed.

The a/c pan was installed incorrectly and water flowed over the edge and would soak the mid cabin bedding.

The shower sump would never work correctly, left the carpet wet many times.

The water tank fill line wasn't tightened correctly, wet the interior

You get the idea, there were many more small inconvient things that just broke. A big item that ticked me off was I wanted to install a anchor windlass, Sea Ray threatened to void my hull warranty if I had one installed. MM was going to do the work. So I installed an "approved" anchor roller that Sea Ray approved and sold to me. It was useless, couldn't store an anchor on it, and the anchor line rubbed on the edge of the roller because the tie off cleat is on the side. (Lost an anchor on that one).

I fixed all of it myself. All Sea Ray did was warn me about voiding my warranty. Kinda funny as they didn't fix anything anyways. Haha

I had some Mercruiser issues that Sea Ray didn't side with me on, so I had a friend mercruiser tech, help me fix the slugishness of the motor.
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islandhopper00 said:
As everything seems to go these days, nothing seems cut and dry anymore. To keep the long story short, I wouldn't let my dealer fix the manafacturers defects without assurances from Sea Ray that they would address quality control issues. You see I am a man of principal, and to just fix "my"problems and do nothing for the next guy is not my style. I know people don't do things like this, people care about themselves, not me. I won't let the declining values in this country drag me in. Fixing my boat would only mask the real problem of quality control.
I challenge you to read the 240da thread. Seems like alot of 240's had the same issues, Sea Ray never addressed them. They just kept turning out defective boat after defective boat, for the dealers to fix.
They didn't like my ultimatums, I didn't like their attitude. So I walked away and fixed my own boat and kept my head held high. It didn't do a thing to help anyone, and most would say I am stupid. But I don't care. I feel good about myself, and sleep well at night.

I wanted to add. I didn't drink the cool aid, and I didn't take any free stuff to keep my mouth shut. Therefore, when I complain I have a leg to stand on. My opinion of course. I didn't want anything for free, I wanted what I paid for.
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:smt101
 
I have affixed my name to many high dollar parts that were beyond warranty and had them approved to make it right. My company allows for this discretion on my part. They trust I have them and the customers best interest at heart. Our warranty department does not even question the claim when they see my name on it. That's the way it should work when you build respect internally.
 
I agree with you Bill. It just shows you are a man of respect. I honor that.

As woody is try to trap me with my own words, he doesn't seem to get it. But then he and I seem to have an unhealthy distain for each other. Lol
Woody, you are absoutly correct. Sea Ray would have helped me......the caveat was, I wanted something more than just help for me. I actually wanted them to care about their customers. I know that would be very foriegn to a guy like you. As long as "you" are ok, who cares about everyone else right?
Well, Personally I don't work like that. I don't take things for free, and I want what I paid for. (Hey, you could run along way with that statement)

I forgive you Woody. Lol
 
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