Fusion Marine customer service??

Discussion in 'Reviews' started by Cdillerud, Aug 14, 2019.

  1. Cdillerud

    Cdillerud Member

    82
    Jul 9, 2016
    Minnesota
    2000 Sea Ray 240 Sundancer
    5.0 Mercruiser
    Bravo II
    I suppose that could be...but that was not offered as a reason at all. Or even hinted at.
    We will move on and not lose much more sleep over it, but gonna be awfully hard to recommend their products(and really more their customer service) to other boaters going forward.
     
    Cocktail Time likes this.
  2. Cdillerud

    Cdillerud Member

    82
    Jul 9, 2016
    Minnesota
    2000 Sea Ray 240 Sundancer
    5.0 Mercruiser
    Bravo II
    Curious about that myself. I’m too new to the brand to really know.
     
  3. Chris-380

    Chris-380 Active Member

    279
    Jan 20, 2019
    Pontoon Beach IL
    380 Sundancer 2000
    454 Horizon w/V drives
    Hate to read this, I was looking at fusion for my upgrade this fall, now really thinking not.... so stupid

    I bought 4 Taylor Big B fenders in April. One had a leak, called the CS and she said email me a pic of it under water in the bath tub showing the leak (bubbles).

    After I sent the pic, sent me a new one out. Only issue, it was white instead of sand. Sent a follow up email, sent a sand one....

    So painless.

    Fusion should of said "email me a pic" and then sent a new one out....

    Thank you, and good luck
     
  4. Cdillerud

    Cdillerud Member

    82
    Jul 9, 2016
    Minnesota
    2000 Sea Ray 240 Sundancer
    5.0 Mercruiser
    Bravo II
    it is my understanding that my buddy did send that pic to the CSR manager and still no dice. I need to clarify with him on that.
     
    Chris-380 likes this.
  5. Cdillerud

    Cdillerud Member

    82
    Jul 9, 2016
    Minnesota
    2000 Sea Ray 240 Sundancer
    5.0 Mercruiser
    Bravo II
    Quick update...Fusion reached out to me via the review I left on the Facebooks. Asked for contact info so one of their regional people could reach out. Positive step.

    We have the harness ordered via a "authorized" Fusion online dealer. And the system is working as designed. And my buddy is only seething mad now. So it's...good?
     
  6. RollerCoastr

    RollerCoastr Well-Known Member

    Nov 15, 2007
    Cedar Point, OH / Miami, FL / MacRay Harbor, MI
    1997 400DA
    340HP 7.4 Mercruiser Bluewaters
    Garmin 741, 742, 8212, 24HD, Intellian I2
    1999 280BR
    Twin 250HP Merc 350 Alpha Ones
    hmmm - maybe I should contact them via FB too!
     
  7. Cdillerud

    Cdillerud Member

    82
    Jul 9, 2016
    Minnesota
    2000 Sea Ray 240 Sundancer
    5.0 Mercruiser
    Bravo II
    Only took like 3 days for them to respond!
     
  8. RollerCoastr

    RollerCoastr Well-Known Member

    Nov 15, 2007
    Cedar Point, OH / Miami, FL / MacRay Harbor, MI
    1997 400DA
    340HP 7.4 Mercruiser Bluewaters
    Garmin 741, 742, 8212, 24HD, Intellian I2
    1999 280BR
    Twin 250HP Merc 350 Alpha Ones
    :mad:
     

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