My first experience with Fusion Marine customer service has been maddening. Received a BB100 on Tues that has a defective power harness. The blue remote wire is not in the harness. Completely missing. Calls to customer service basically told me I was wrong and that they “triple check” everything before shipping. And our options were to buy one for $45 or suck an egg. Was doing this install for my buddy and he is totes bummed as I have had nothing but good things to say about my Fusion install and the one I did in my dads boat. And to have their response be so...arrogant, was really disappointing. I hav e a feeling we will end up pulling the unit and returning it. Sad. The $ isn't even the issue in this particular case. It's the principle of the matter. The thing is two days old from our perspective and has a mfg issue. Almost ANY customer service rep I have ever encountered would have had a new harness out so fast it would make your head spin. That's what is so puzzling here. I am not making my living from scamming $45 harnesses with limited function to the general population!!! Come on Fusion Marine Entertainment, be better.