Florida Bow Thrusters - best customer service out there.

Discussion in 'General Discussion' started by Richie89, Jun 26, 2018.

  1. Richie89

    Richie89 Active Member

    Aug 20, 2012
    Miami Beach, FL
    450 Sundancer
    Twin Cummins 480 Zeus
    This is an awesome company. If you ever need anything that they install, I highly recommend using them.
    I had a bow thruster installed on a previous boat. Heard good things about them and so hired them and they did a great job. Went beyond expectations.
    I wanted a hydraulic swim platform installed on my new boat and their price was a little higher than other quotes, but Capt. Rusty Higgins reminded me that they are the best so I went with FBT for the install.
    In my install, we had a hiccup due to their supplier sending wrong parts. It was an issue because I don't live near the boat, and by the time it was discovered, I had already flown down and had the boat hauled out. Their President, Carter, went way beyond expectations making everything work out easily for me as I had a return flight and obligations where I had to go home. Carter took care of everything, and kept me updated, and went beyond expectations taking care of costs and even covering more than I would have expecting. You don't usually get great customer service anymore, but FBT treated me so well, and I can't wait to use the hydraulic swim platform.
    Trust me, use Florida Bow Thrusters. I'll post pix of swim platform soon.
    HUMPH likes this.
  2. carterchapman

    carterchapman Well-Known Member TECHNICAL Contributor SILVER Sponsor

    Mar 25, 2008
    Lake Chickamauga/Marietta, GA/Ft. Myers, FL
    2006 Sea Ray 58 DB
    MAN CRM V8-900s, Twin Disc Drives; Onan 21.5 Generator
    My dock mate bought a 55 DB which has a long, fixed swim platform with a davit. They came to Chattanooga, and in 4 days cut 3' off of his platform, grafted on a new end, installed a GHS lift - in 4 days! You can't tell it from the factory install on my 58. Great company!
  3. tc410

    tc410 Active Member PLATINUM Sponsor

    Oct 9, 2006
    Charlevoix, MI/Jupiter, FL
    2005 550DB
    MAN CRM-900

    I agree with everything you say for quality and service. FBS did the same project for my 55DB a few years ago when I bought it. I have to say I had my doubts when they took a sawzall and cut off half of my factory platform! Their mating of the new glass lip and Gelcoat match was pure artistry. One would never know it didn’t come from the factory.

    upload_2018-6-26_20-34-30.jpeg upload_2018-6-26_20-35-6.jpeg upload_2018-6-26_20-38-38.jpeg upload_2018-6-26_20-39-32.jpeg
    Last edited: Jun 27, 2018
  4. Gary B

    Gary B Member

    May 20, 2015
    Long Island
    2007 52 Sedan Bridge
    Cummins QSM 11
    Florida Bow Thruster installed a bow thruster in our previous boat (98 400 Express) and they were terrific. We were so happy with their work that when we decided on a stern thruster for our current boat (07 52 Sedan) we had them do the job. Once again we were extremely happy with their work.
    The first winter lay up with the stern thruster we discovered oil leaking into the external tube. We called Florida Bow and they replaced the transmission a few weeks later in the dead of winter in a snow storm.
    Zero issues with them, only praise. They are a 10/10. Great people to deal with!
  5. mratlndmrk

    mratlndmrk Member SILVER Sponsor

    Mar 5, 2018
    Newburyport, MA
    2003 Sea Ray 380
    Merc 8.1s
    ZF 6.3 V Drives
    Westerbeke 7.0 BCGB Genset
    Well I'm in New England so we used New England Bow Thruster (also own Carolina Bow Thruster) and I figured I'd throw a plug in for them as well. Top notch outfit and the guys really work hard to make it perfect.
    JVM225 likes this.
  6. JVM225

    JVM225 Well-Known Member GOLD Sponsor

    Apr 8, 2008
    Farmingdale, NY
    2002 410 Sundancer, Monaco Edition.
    3126 Cats.
    I used East Coast Bow Thruster and was very happy with the work that father and son team did. Not only was the install perfect, but they went out of their way to leave the boat as clean as they found it.
  7. Fly'n Family

    Fly'n Family Active Member

    Sep 19, 2013
    TX / CO
    2002 Cruisers Yachts 3870
    2003 Boston Whaler Sport 130 w/40 hp Merc
    Twin 425hp Crusaders
    Wish I could find someone good in our area (N. Texas) for a bow thruster install. One place around that does it, but have heard some ugly stories from installs.

    If anyone knows of someone up in this neck of the woods - please post their name.
  8. Jus the two of us

    Jus the two of us Member GOLD Sponsor

    Dec 7, 2015
    United States Lake Cumberland
    1998 Sundancer 450
    3116 Cats
    Florida Bow Thrusters Will go anywhere, Came to Lake Cumberland in KY. and done our 450 DA. Great job, completely satisfied.

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