Dear Rob Noyes....................

[fwebster]

The recently announced departure of Rob Noyes as V.P. of Marketing for Sea Ray will have a negative impact for CSR members. Rob was an advocate and was always open to new ideas and willing to listen to input from us. With his departure, we are faced with starting over, building a new relationship with whomever ends up in charge of marketing for Sea Ray. As owners of Sea Ray boats, or even as shareholders, there is nothing we can do to reverse or alter a corporate restructuring. What we can do is to let the company know about Rob's value to Sea Ray owners. Hopefully, if enough of us make our thoughts known, the message will get passed on to Rob's replacement and we can get started on a positive note rather than beginning on square #1 again. If you think this idea has merit, feel free to write Rob a "thank you" letter and be sure to copy Mr. Rob Parmentier. Remember, we are setting out to build a new relationship with Marketing so this isn't the time to complain about the change or criticize Sea Ray management for plant closures or reorganizations. This is a Sea Ray issue so writing to Brunswick management will be counter-productive and not helpful. Please be positive and don't put this off because Rob will only be in Knoxville for another couple of weeks.

Here is the letter I sent Rob Noyes:



0ctober 11, 2012



Mr. Rob Noyes
Sea Ray Boats
2600 Sea Ray Blvd.
Knoxville, TN 37914


Dear Rob:


I was both disappointed and discouraged to learn that you will soon be leaving Sea Ray Boats. I hope management understands what a tremendous asset they are losing.

Almost single handedly, you have done more to advance the brand and build company loyalty among the customer base than anyone else. Through your wisdom and vision,
you put a face on the Sea Ray brand for the owners.

I have enjoyed the projects we have done together. Because of your open mindedness and willingness to listen, the company enjoyed the huge and
overwhelming positive response we got from the Benjamin Byers Story at EXPO last fall, Liberty Landing Sea Ray Weekend, and Homecoming.

Because of your involvement with Club Sea Ray, some 27,000 Sea Ray owners now fully understand that there is an entire family of dedicated individuals behind each
and every boat. Because of you, Sea Ray is no longer just a faceless corporate entity. To a large degree, it has been through your efforts that we now understand how
committed the company is to our satisfaction with our boats. That has translated into extreme loyalty to the brand. While not everyone is able to own a new Sport Yacht or
Yacht, you made every Sea Ray owner feel important. Thanks to you, there are a lot of us who won’t own any boat that Sea Ray didn’t build.

Thank you, Rob, for all you have done for us and please know that you will be missed. I wish you every success in your future endeavors, whatever they may be.



Sincerely,



Frank A. Webster



cc: Mr. Rob Parmentier






If you prefer to email Rob, here are his and Rob Parmentier's email addresses.

rnoyes@searay.com
rparmentier@searay.com

 

[MonacoMike]

I will send one asap. Did you suggest snail mail or email?

Edit...

Frank, Are you clairvoyant? You answered while I typed. Jeesh

MM

 

[fwebster]

I like them having a piece of paper to deal with. It may go in the round file, but more times than not, it will be put aside to do something with later, then they re-read it and that gives me 2 or more opportunities to be heard.

But, both Robs operate almost totally via email, so either way is fine.

 

[carterchapman]

Thanks Frank,

Great idea. I'll get it out ASAP....

 

[mistercomputerman]

I'm onboard.

 

[Pyrojodge]

I will do the same, great idea Frank...

 

[Tonka Boater]

Great idea, Frank....I'm onboard as well.

 

[Summer Fun II]

I'll send one to both Rob's.


PS, Our next boat might not be a Sea Ray.

 

[AMFM3]

Frank...I'm on board. I write "corporate" emails all the time..art of the job. Job #1 first thing at the office. (Need to be in the environment)

mark

 

[AMFM3]

A thought...

Should we post them in this thread? It might be a good place for future reference and forwarding.

Thoughts?

 

[moparlvr4406]

Already sent one to Rob N yesterday
Didn't think to copy to Rob P ...

 

[mwph]

I sent one when we returned from the Homecoming, thanking them for their efforts & hospitality. I guess I'll do a follow up with new content per Frank's suggestions.

 

[fwebster]

Please add R. Parmentier to the distribution on anything complementing R Noyes. The goal is to give him support and ammunition needed to get us on the radar of whomever ends up responsible for SR marketing.............or to keep marketing local to and under Sea Ray Boats and R.Parmentier. It is so obvious that the previous Marketing department under R. Noyes fully understood and was in tune with the needs of the customer and I think anything we give R. Parmentier may prove helpful in the future.

 

[AMFM3]

Letter sent via email to both Robs.

Mark