Boat died today.

Not knowing all the specifics, here, tow boats charge from the time they leave their slip until the time they return. Not just the time/distance it takes to tow from stranded to dock.
 
Good Grief said:
Not knowing all the specifics, here, tow boats charge from the time they leave their slip until the time they return. Not just the time/distance it takes to tow from stranded to dock.
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Well, I understand that, but my boat was tied up about 30 ft from where the tow boat was tied up. It was nothing more than a custom-made aluminum boat the size of a small fishing boat with a flat nose with push-bumpers and an outboard motor. It took all of 5 mins to untie and tie up to my boat.
 
Glad you got the boat running, but seriously, I would call my credit card company and dispute the charge, write the marina a letter, and try and get that extra $75 back. I wouldn't let it go.
 
Slippery When Wet said:
Well, I understand that, but my boat was tied up about 30 ft from where the tow boat was tied up. It was nothing more than a custom-made aluminum boat the size of a small fishing boat with a flat nose with push-bumpers and an outboard motor. It took all of 5 mins to untie and tie up to my boat.
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His promise that it was covered was dishonest and wrong, you not personally knowing what your policy covered was not the best move on your part. :smt021

Having said that.......

How many calls do you think he gets per day/week? He has expenses to pay, boat payment, insurance, fuel, maintenance, his paycheck etc.

Don't take this the wrong way, but its a business not a charity.........

but if he keeps operating his business in a poor/dishonest manner, he probably won't be around for long.
 
We use "Seatow" The best money I ever spent in my Boating world (nightmare)
My Mechanic is an 1 hour away and I have been towed there 3 times. Just The Gas I did not use for the trips more than paid for the yearly service. JG
 
Rono007 said:
Glad you got the boat running, but seriously, I would call my credit card company and dispute the charge, write the marina a letter, and try and get that extra $75 back. I wouldn't let it go.
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They did reduce it from $250 to $175 (credited me $75), so I was only overcharged $50. Not a huge deal, it's the principle I am most upset about since I think he filled me full of BS to get my business.

derekf said:
His promise that it was covered was dishonest and wrong, you not personally knowing what your policy covered was not the best move on your part. :smt021

Having said that.......

How many calls do you think he gets per day/week? He has expenses to pay, boat payment, insurance, fuel, maintenance, his paycheck etc.

Don't take this the wrong way, but its a business not a charity.........

but if he keeps operating his business in a poor/dishonest manner, he probably won't be around for long.
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I agree, and remember, I wasn't asking for a full refund, only to be charged fairly based on the time he spent, which I know was no more than an hour.
 
Rono007 said:
Glad you got the boat running, but seriously, I would call my credit card company and dispute the charge, write the marina a letter, and try and get that extra $75 back. I wouldn't let it go.
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You don't have a leg to stand on as far as a credit card charge back on this one. You agreed to the charge and did not do your due diligance to figure out your policy coverages. You took his word for it and its your word against his, in other words you have no proof. I would put pressure on the marina as mentioned above. They have a reputation to protect that should be worth the $$.:thumbsup:
 
derekf said:
You don't have a leg to stand on as far as a credit card charge back on this one. You agreed to the charge and did not do your due diligance to figure out your policy coverages. You took his word for it and its your word against his, in other words you have no proof. I would put pressure on the marina as mentioned above. They have a reputation to protect that should be worth the $$.:thumbsup:
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I agree completely. I am going to just let it be. I have added towing to my ins policy, and he seems to be the only game in town for towing, other than asking a fellow boater. I know, I checked with my marina and there is no towing co servicing my area. BoatUS is in Red Wing which is a couple hours south and they charge $300 just to come through the Locks.

I don't want to burn any bridges since he seems to have me by the balls. But trust me, I will NOT be using his marina for gas or food or other non-towing services anytime soon. I will also make every effort possible to get a tow from another boater before resorting to paying him for a professional tow. I realize I cannot be reimbursed by ins for the cash I offer someone for a tow, but that's OK. Hopefully this never becomes an issue, after all, I DID buy a Sea Ray for a reason. :thumbsup:
 
I would still ask for the "Credit card Charge back" Most CC companies charge all merchants a fee, typically $25 for every charge back even if they win. ( been there ) Tell the company first that you plan to go the "Charge Back Route" they may reconsider since if they have a lot of these they may end up getting there Merchant charge rates increased or even cancelled. Cost you nothing to try. F*ck Them. JG
 
wait, so you added tow insurance but now don't want to use him (the only game in town) to tow your boat? He offered you $75 back, so you're only out $125? completely seems fair to me. Hell I'd buy him a beer and say thanks. It's your fault 1) for not knowing what kind of insurance you have 2) for listening to a complete stranger tell you what kind of insurance you have.

I would add this to the list of "boat lessons" learned. Thank the tow boater operator for working with you on the price and visit their fuel dock regularly. Wave every time and say thanks every time you see him. You're going to need a tow again and I would rather have an insured tow than some yahoo yanking my cleat off the boat because he doesn't know what he's doing.
 
Turtlesboat said:
wait, so you added tow insurance but now don't want to use him (the only game in town) to tow your boat? He offered you $75 back, so you're only out $125? completely seems fair to me. Hell I'd buy him a beer and say thanks. It's your fault 1) for not knowing what kind of insurance you have 2) for listening to a complete stranger tell you what kind of insurance you have.

I would add this to the list of "boat lessons" learned. Thank the tow boater operator for working with you on the price and visit their fuel dock regularly. Wave every time and say thanks every time you see him. You're going to need a tow again and I would rather have an insured tow than some yahoo yanking my cleat off the boat because he doesn't know what he's doing.
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No, he charged me $250 and gave me $75 back = $175.

I agree I was at fault for not knowing my ins coverage. But the fact he BS'ed me pisses me off and I will not do business with people that BS customers (unless I have no other choice). He knew damn well it wasn't going to take 2 hours, he was initially just trying to screw the ins company.

Also, keep in mind he used the words "Promise" and "guarantee" in his BS schpiel about my ins policy. I should have told him to back up that "guarantee". But I didn't. I told him I was perfectly willing to pay for the services he quoted, which was $125/hr. But he still charged me $175 for an hour's work. Again, $50 isn't going to remove any food from my table, but I believe in principles.
 
"Again, $50 isn't going to remove any food from my table, but I believe in principles."

Agreed, find another vendor.
 
Slippery When Wet said:
But the fact he BS'ed me pisses me off and I will not do business with people that BS customers (unless I have no other choice).
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I work this way too. Even if I have to pay more for the service elsewhere.

And you know what? I find that often the ones who don't BS customers provided better service at lower cost.
 
Part of the reason he overcharged you was because you have a SeaRay.
He probably figured if you could afford a Sea Ray money is no object, which we all know is a misnomer.

Good Luck,
Elbie
 
Elbie, Kind of like when I had my company on HHI. HHI+owns company= RICH. :smt043:lol::smt043
BTW, I have been driving really fast on 26 trying to meet your bro. LOL. I'll e-mail you back tonight.
 
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