douglee25
Well-Known Member
I have a '99 F250 SD that has the full Banks Power Package along with the transcommand installed. The other day I went to get gas and noticed my transcommand was hanging under the vehicle. When I went to inspect, this is what I found....
The transcommand box is aluminum and the bracket is steel. Add some water to the mix and you have a nice battery since dissimilar metals are in contact with each other. That makes for some nice galvanic corrosion. I called Banks and they are asking for a receipt to show proof of purchase. I told them I do not have one. I asked if they could look up the manufacture date by the serial number or some other coding on the product - They can not. I mentioned that it was pretty hard to confuse this unit with any other product because their name is on the unit. Banks said their transcommand units only come with a 2 year warranty (I told them it may be over 2 years since purchased). I stated nicely that regardless if the unit comes with a 2 year warranty or not, did they expect that when the bracket corrodes off that the purchaser is expected to buy a new unit? They didn't have anything to say. I told them I had pictures and could send them their way for review. They didn't want to see the pictures? The way I see it, the issue is with the product design, not the performance of the unit. I feel they should warranty it even if it's outside the warranty period.
What do you guys think?
Doug
The transcommand box is aluminum and the bracket is steel. Add some water to the mix and you have a nice battery since dissimilar metals are in contact with each other. That makes for some nice galvanic corrosion. I called Banks and they are asking for a receipt to show proof of purchase. I told them I do not have one. I asked if they could look up the manufacture date by the serial number or some other coding on the product - They can not. I mentioned that it was pretty hard to confuse this unit with any other product because their name is on the unit. Banks said their transcommand units only come with a 2 year warranty (I told them it may be over 2 years since purchased). I stated nicely that regardless if the unit comes with a 2 year warranty or not, did they expect that when the bracket corrodes off that the purchaser is expected to buy a new unit? They didn't have anything to say. I told them I had pictures and could send them their way for review. They didn't want to see the pictures? The way I see it, the issue is with the product design, not the performance of the unit. I feel they should warranty it even if it's outside the warranty period.
What do you guys think?
Doug
