$1400 for a bow cushion? 240 SD

JediJD said:
I have a friend who is the sales manager at one of the Infinity automobile dealers. I asked his help. I am an amateur...he is a friggin' trained assassin. I was actually pretty happy with the prices quoted at the boat show, however he used that as the starting point and shaved another nearly $15k off the deal. Watching him negotiate, I was awestruck. Every time we had a deal and papers hit the table, he went back for more.
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Is your buddy for hire - I'd bet people in the market for a new boat wold gladly pay out 6% or so of the money his services saved them...
 
Congrats JD! sounds like it is going to work out. You will love the 240! We wanted a cruiser, but liked the 240 so much we kept it and went a little older on the cruiser.
 
<Chuckle> I'd be glad to forward requests for my friend. He seems to be doing pretty well at Infinity though, even in this market.

I want to be fair to the salesguy and dealership. Although the bow cushions and transom remote were items I specifically mentioned as important to me during the boat inspection process...they were not on the invoice that I signed. From the dealer's perspective, they were clearly and unequivocally not included. From my perspective, I didn't know what was included in the base boat and what I should have been expecting as an option (for example...I would have been a little surprised if a steering wheel was optional) However, I am between 21 and Alzheimers, so forgetting "buyer beware" is not an excuse. And, it was definitely otherwise loaded.

These small problems do not color (or should I say "dampen") my experience though. I am delighted with the purchase, thrilled with the deal, and looking forward to warmer temps.
 
This thread sounds like SR is doing all it can to fight the deflation threat facing our economy. The folks there are just trying to be patriotic.
 
JediJD said:
I want to be fair to the salesguy and dealership. Although the bow cushions and transom remote were items I specifically mentioned as important to me during the boat inspection process...they were not on the invoice that I signed. From the dealer's perspective, they were clearly and unequivocally not included.
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I understand, but you made it clear to the salesperson these items were inportant to you, and he did not tell you they weren't included on the boat you ultimately bought. I still think the fault lies with the dealer. You should at least get them for a significantly reduced (like half) price.
 
Jd, why would you even pull $5 out of your pocket? Why is this even a discussion. ON HIS WORD the sales guy said they were standard features, frikkin call him on it! Dont go buy a $125 remote on Ebay or whatever, and pay anything for the cushion. FACE UP to the guy FACE TO FACE and say "you told me it was standard, then it is YOUR responsibility to get me what you told me."

Simple as that.

Businessmen like that make me ill. I would never go back on my word to a client and switch stuff out, or conveniently "forget" to include items I very well know I discussed with them.
 
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Its a buyers market, no way you should settle for "sorry". I would say "sorry" to the deal, and go to the next dealer up the road. Let him know you are going to ripoffreport.com and tell your story.
 
mfreez said:
Its a buyers market, no way you should settle for "sorry". I would say "sorry" to the deal, and go to the next dealer up the road. Let him know you are going to ripoffreport.com and tell your story.
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It is my understanding that with the way Sea Ray has their dealers setup within a protected territory (Frank W can explain it the best) you can't just go up the road to the next dealer. IMHO it is always best to try and work with your local dealer and/or directly with Sea Ray.
Keep us posted JediJD.
 
Chuck, For the most part your right, but times have changed and the local SR dealers are making some headway toward competition and customer service. I bought my SR 230 select used with 6 hours on it from a dealer about 300 miles south. I knew the risk of not having support from my local dealer, but for over 15,000 dollars it was worth a return trip to the sales location for warranty work once in the 1st year. This year at the local boat show when talking with the local sales/service manager from the local dealer, he expressed that he would love to do service work for my boat and would even be interested in any warranty issues. I truly believe that the SR model for captive territory is flawed and does not improve service or customer loyalty. Some people don't buy new, why not welcome them to the family and provide great service to build brand loyalty and compete for their next purchase. Statistically, I believe that return boaters move up in ????? 3-5 years?????? In a good economy the dealers can turn away customers, but as the economy weakens they will need every customer they can find.
 
Mfreez,
I was only talking about new boats, but you made some good points about used boats and service.
 
We bought our boat in Ohio and took it in for service at our local dealer (Colony). Not only did they fix it, they went above and beyond just as if I bought the boat from them. Any 'good' dealer will service a boat that is under warranty. I am not saying that you are going to bump people out of line during the busy months, but they should honor the factory warranty.

mfreez said:
Chuck, For the most part your right, but times have changed and the local SR dealers are making some headway toward competition and customer service. I bought my SR 230 select used with 6 hours on it from a dealer about 300 miles south. I knew the risk of not having support from my local dealer, but for over 15,000 dollars it was worth a return trip to the sales location for warranty work once in the 1st year. This year at the local boat show when talking with the local sales/service manager from the local dealer, he expressed that he would love to do service work for my boat and would even be interested in any warranty issues. I truly believe that the SR model for captive territory is flawed and does not improve service or customer loyalty. Some people don't buy new, why not welcome them to the family and provide great service to build brand loyalty and compete for their next purchase. Statistically, I believe that return boaters move up in ????? 3-5 years?????? In a good economy the dealers can turn away customers, but as the economy weakens they will need every customer they can find.
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Just to give you another data point, the quote for a 220 SD bow filler & board set was $422 (board) and $275 (cushion) from the Dealer. I thought that was steep!
 
At the end of the day. What does the contract say? If the boat that you looked at and was priced with the cushion in I would suggest that you consider small claims court to him. If you go to court make sure it is not a he said, she said

Mr. Salt
2001 540 CPMY
Caterpillar C-12s
Cape May, NJ
 
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