So, most of you know I scrapped the bottom of a bridge with my new Quantum and masthead light. It was completely my own stupidity and I knew better.
Now here's my issue. I sent the radar off to be repaired, I haven't called my insurance, but I do plan to have the unit repaired. They got the unit back on Oct 5th. On Oct 20th I was told it was on the bench and would have a repair cost. No call or email came. Norton Yacht stepped in to help (they sent the unit in for repair) and they called. They were told the unit was on the bench, that was on the 25th.
So so today I get a call from Raymarine, the lady was very nice, very apologetic but still had zero answers! First she says its on the bench, so I nicely asked had the tech died at his bench, that it has been on the bench since the 20th! Then they said he was testing it for damage, again I asked if it took 20 days to bench test a bad motor and transmission, and replace the cover? Then I get when do you need it back? I told them next week...
Even the folks at Norton don't understand what has taken them so long. Am I just asking to much? What is the usual turn around time for repairs? Is the service center always this slow?
Now here's my issue. I sent the radar off to be repaired, I haven't called my insurance, but I do plan to have the unit repaired. They got the unit back on Oct 5th. On Oct 20th I was told it was on the bench and would have a repair cost. No call or email came. Norton Yacht stepped in to help (they sent the unit in for repair) and they called. They were told the unit was on the bench, that was on the 25th.
So so today I get a call from Raymarine, the lady was very nice, very apologetic but still had zero answers! First she says its on the bench, so I nicely asked had the tech died at his bench, that it has been on the bench since the 20th! Then they said he was testing it for damage, again I asked if it took 20 days to bench test a bad motor and transmission, and replace the cover? Then I get when do you need it back? I told them next week...
Even the folks at Norton don't understand what has taken them so long. Am I just asking to much? What is the usual turn around time for repairs? Is the service center always this slow?