islandhopper00
Active Member
I have affixed my name to many high dollar parts that were beyond warranty and had them approved to make it right. My company allows for this discretion on my part. They trust I have them and the customers best interest at heart. Our warranty department does not even question the claim when they see my name on it. That's the way it should work when you build respect internally.
After rereading your post, I wanted to make clear something. In my situation "parts" wasn't the problem. Sea Ray uses quality parts. The issues I had (mostly) was craftsmanship issues. When I bought my boat Sea Ray was in full swing building boats. They were building them so fast, quality suffered. That's my opinion. Problem I had with Sea Ray was they didn't seem to care that the dealers were having to fix all the manafacturer short falls. Opinion.
A little parts story about my dealer, Hall Marine. My 120v a/c pump went out, not long after buying the boat. I took it to my dealer to get it fixed. (Warranty ) I was hoping they could fix it quickly because I had a weekend trip planned. Sea Ray was dragging its feet, and Halls manager wanted to help me faster. He (Rick) pulled a pump out of a new boat, put it in my boat, and the new boat waited on the new pump. I couldn't believe a manager would do that. He denies he did that to this day. That is customer service. Over the top CS, but Ill never forget it. I am a customer for life.