JimG
Well-Known Member
- Nov 4, 2008
- 6,085
- Boat Info
- 2007 310 DA
Kohler 5ECD
- Engines
- Twin 350 Mags
Raw Water Cooled
V-Drives
Sea Ray will put it back on the dealer, but it doesn't hurt to have them apply pressure.
Below is a copy of my email to Sea Ray and their response:
Sea Ray is in receipt of your letter. Rick Stone has asked me to address your concerns. I contacted Mr. X at X Marine to discuss your situation. Sea Ray will provide support to the dealer tech to resolve your remaining issues. I apologize for your inconveniences. We are confident that your problems will be resolved and appreciate the input and feedback, especially when it relates to quality concerns.
Your boating experience is important to us. The entire team at Sea Ray Boats works hard not only to earn, but to keep your business.
Most sincerely,
Bob Reich
Vice President,
Customer Service
Replying on behalf of Rick Stone
President, Sea Ray Boats
"JimG" <jimg@mail.com>
08/05/2009 07:15 PM
To
president@searay.com
Subject
310 Sundancer
Dear Mr. Stone,
I just filled out a survey about the service I am receiving from my dealer, X Marine. My problem is not so much with the service, but with the boat and its problems. Tomorrow X Marine is coming to the lake where my boat is slipped and is removing the starboard side windshield to fix a leak at the dash. I have not been able to leave the carpet in the cockpit since delivery because of this leak. Other problems include; snaps coming out of the floor/boat, generator oil pressure sensor, hot water tank, fresh water pump, waste tank level sensors, shower sump, leak into the galley cabinet, and anchor recovery with the windless. In addition, this past weekend I found water dripping out of one of the arch lights. This is my second Sea Ray. The first was a new 1999 270 SE which I did not have any problems. I use my boat every weekend (about 100 hours a year in our short 5 month season) so it's very frustrating and embarrassing having these problems with a boat of this caliber.
Just thought you should know...
SERT#####07
JimG
<Some information replaced (X and #) to protect the innocent>
Below is a copy of my email to Sea Ray and their response:
Sea Ray is in receipt of your letter. Rick Stone has asked me to address your concerns. I contacted Mr. X at X Marine to discuss your situation. Sea Ray will provide support to the dealer tech to resolve your remaining issues. I apologize for your inconveniences. We are confident that your problems will be resolved and appreciate the input and feedback, especially when it relates to quality concerns.
Your boating experience is important to us. The entire team at Sea Ray Boats works hard not only to earn, but to keep your business.
Most sincerely,
Bob Reich
Vice President,
Customer Service
Replying on behalf of Rick Stone
President, Sea Ray Boats
"JimG" <jimg@mail.com>
08/05/2009 07:15 PM
To
president@searay.com
Subject
310 Sundancer
Dear Mr. Stone,
I just filled out a survey about the service I am receiving from my dealer, X Marine. My problem is not so much with the service, but with the boat and its problems. Tomorrow X Marine is coming to the lake where my boat is slipped and is removing the starboard side windshield to fix a leak at the dash. I have not been able to leave the carpet in the cockpit since delivery because of this leak. Other problems include; snaps coming out of the floor/boat, generator oil pressure sensor, hot water tank, fresh water pump, waste tank level sensors, shower sump, leak into the galley cabinet, and anchor recovery with the windless. In addition, this past weekend I found water dripping out of one of the arch lights. This is my second Sea Ray. The first was a new 1999 270 SE which I did not have any problems. I use my boat every weekend (about 100 hours a year in our short 5 month season) so it's very frustrating and embarrassing having these problems with a boat of this caliber.
Just thought you should know...
SERT#####07
JimG
<Some information replaced (X and #) to protect the innocent>