Wrote the President of Sea Ray today

Sea Ray will put it back on the dealer, but it doesn't hurt to have them apply pressure.
Below is a copy of my email to Sea Ray and their response:

Sea Ray is in receipt of your letter. Rick Stone has asked me to address your concerns. I contacted Mr. X at X Marine to discuss your situation. Sea Ray will provide support to the dealer tech to resolve your remaining issues. I apologize for your inconveniences. We are confident that your problems will be resolved and appreciate the input and feedback, especially when it relates to quality concerns.

Your boating experience is important to us. The entire team at Sea Ray Boats works hard not only to earn, but to keep your business.

Most sincerely,

Bob Reich
Vice President,
Customer Service
Replying on behalf of Rick Stone
President, Sea Ray Boats

"JimG" <jimg@mail.com>
08/05/2009 07:15 PM


To
president@searay.com

Subject
310 Sundancer

Dear Mr. Stone,

I just filled out a survey about the service I am receiving from my dealer, X Marine. My problem is not so much with the service, but with the boat and its problems. Tomorrow X Marine is coming to the lake where my boat is slipped and is removing the starboard side windshield to fix a leak at the dash. I have not been able to leave the carpet in the cockpit since delivery because of this leak. Other problems include; snaps coming out of the floor/boat, generator oil pressure sensor, hot water tank, fresh water pump, waste tank level sensors, shower sump, leak into the galley cabinet, and anchor recovery with the windless. In addition, this past weekend I found water dripping out of one of the arch lights. This is my second Sea Ray. The first was a new 1999 270 SE which I did not have any problems. I use my boat every weekend (about 100 hours a year in our short 5 month season) so it's very frustrating and embarrassing having these problems with a boat of this caliber.

Just thought you should know...

SERT#####07

JimG

<Some information replaced (X and #) to protect the innocent>
 
Here is the response from Sea Ray concerning my buddies boat. I also received a phone call from Rob thanking me for my time and efforts in helping a friend. That being said the boat is not yet fixed but we will see if Sea Ray helps to push that through. Score one for the good guys and special thanks to Rob Nye for taking the time to help.


Subject: Ricky's Boat
To: greg_
Date: Monday, August 8, 2011, 2:19 PM
Hello Greg,

Thank you for your letter and your time earlier today. It is always a pleasure to hear from a satisfied Sea Ray owner. I wanted to let you know that I spoke with MarineMax and they are going to contact Ricky directly and make arrangements to meet with him and sea trail the boat. This will allow them to pinpoint exactly when or what is causing the alarm to go off.

Thanks,
Rob Nye
Director of Product Support
Sea Ray Boats
 
Here is the response from Sea Ray concerning my buddies boat. I also received a phone call from Rob thanking me for my time and efforts in helping a friend. That being said the boat is not yet fixed but we will see if Sea Ray helps to push that through. Score one for the good guys and special thanks to Rob Nye for taking the time to help.


Subject: Ricky's Boat
To: greg_
Date: Monday, August 8, 2011, 2:19 PM
Hello Greg,

Thank you for your letter and your time earlier today. It is always a pleasure to hear from a satisfied Sea Ray owner. I wanted to let you know that I spoke with MarineMax and they are going to contact Ricky directly and make arrangements to meet with him and sea trail the boat. This will allow them to pinpoint exactly when or what is causing the alarm to go off.

Thanks,
Rob Nye
Director of Product Support
Sea Ray Boats

We all hope for your friend they get it fixed for him soon. Glad you got a response. MM
 
I have a problem with my investments, they keep going down. Would you call Merrill Lynch for me? LOL
 

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